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SAP C_TS470_2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 2

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 3

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 4

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q60-Q65):

NEW QUESTION # 60
What are the prerequisites when creating a configurable product? Note: There are 2 correct answers to this question.

A. Assigning a variant class to a product
B. Defining configurable characteristics
C. Creating a configuration profile
D. Assigning a characteristic to a serial number

Answer: A,C

Explanation:
Aconfigurable productin SAP S/4HANA Cloud Private Edition, Service allows customization via variant configuration. The prerequisites are:
* Assigning a variant class to a product (A):A variant class defines the configurable characteristics (e.
g., size, color) and is assigned to the product master.
* Creating a configuration profile (D):The configuration profile links the product to its variant class and defines the configuration logic (e.g., dependencies).
* B:Characteristics are defined separately and linked via the variant class, not directly as a prerequisite.
* C:Characteristics are not assigned to serial numbers; serial numbers track instances, not configurations.
"Creating a configurable product requires assigning a variant class to the product and creating a configuration profile to enable variant configuration."

NEW QUESTION # 61
What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question.

A. Define Derivation of Attendance Type, Activity Type, and Cost Element
B. Define Number Ranges
C. Define Basic Settings for Transactions
D. Define Partner Determination Procedure
E. Enable Item-Based Accounting for Service Management

Answer: B,C,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:
* Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.
* Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.
* Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.
* Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.
* Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 62
On item level in a service contract, which service transactions are visible in a list?

A. Released maintenance orders
B. Completed service confirmations
C. Released customer service orders
D. Released service orders

Answer: D

Explanation:
In a service contract (scope item 3MO), the item-level transaction list shows:
* Released service orders: Service orders (e.g., transaction type SRVO) linked to the contract item are visible once released, tracking service execution.
* Completed service confirmations: Confirmations are linked to orders, not directly listed at the contract item level.
* Released maintenance orders: Only relevant in advanced execution, not standard contract visibility.
* Released customer service orders: Not a distinct transaction type in S/4HANA Service.This is part of the contract monitoring functionality."Released service orders are visible in the transaction list at the service contract item level." (SAP Help Portal, Service Contract Monitoring).

NEW QUESTION # 63
In the advanced execution scenario, which order types can you map to a service order type?

A. Maintenance order types
B. Purchase order types
C. Sales order types
D. Customer service order types

Answer: A

Explanation:
TheService with Advanced Executionscenario in SAP S/4HANA Cloud Private Edition, introduced fully in release 2023, integrates service orders with detailed operational planning via maintenance orders. In this scenario:
* Maintenance order types: These can be mapped to a service order type to enable advanced execution capabilities, such as detailed planning of operations, spare parts, and task lists. This mapping is configured in Customizing under "Plant Maintenance Integration # Map Order Types," allowing a service order item to generate a corresponding maintenance order.
* Purchase order types: These are used for procurement, not directly mapped to service orders in this context.
* Customer service order types: This is not a distinct order type category in SAP S/4HANA Service; service orders themselves are the focus.
* Sales order types: These are unrelated to the advanced execution scenario, which focuses on service and maintenance integration.This integration enhances planning and execution for complex or long- running services."Map the transaction type and item category used in a maintenance service to a maintenance order type to enable creation of a maintenance order in the Service with Advanced Execution scenario." (SAP Help Portal, Configuring Service with Advanced Execution).

NEW QUESTION # 64
What are features of the app Service Actuals? Note: There are 3 correct answers to this question.

A. Dynamic adjustment of dimensions
B. Navigation to related SAP Fiori apps
C. Creation of variants
D. Upload of Microsoft Excel file
E. Creation of SAP Analytics Cloud stories

Answer: A,B,C

Explanation:
TheService Actualsapp in SAP S/4HANA Cloud Private Edition, Service is a Fiori app for analyzing service- related financial data (e.g., costs, revenues). The correct answers arecreation of variants (A),dynamic adjustment of dimensions (B), andnavigation to related SAP Fiori apps (E). Let's break this down.
App Purpose:
Service Actuals provides insights into actual costs and revenues from service orders, contracts, and confirmations, supporting profitability analysis.
* Creation of variants (A):Users can save custom filter settings (e.g., specific plants, periods) as variants for reuse. In the app, you select filters (e.g., Plant 1000, 2025-Q1), save as "Variant1," and recall it later, streamlining reporting.
* Dynamic adjustment of dimensions (B):The app allows real-time changes to analysis dimensions (e.
g., by cost center, order type). You can drag and drop fields (e.g., switch from "Order" to "Customer") to pivot data dynamically, enhancing flexibility.
* Navigation to related SAP Fiori apps (E):From Service Actuals, you can navigate to apps like
"Manage Service Orders" or "Event-Based Revenue Recognition" via links or context menus, improving workflow efficiency.
Why Not the Others?
* Upload of Microsoft Excel file (C):This app is for viewing data, not uploading; Excel uploads are for data entry apps.
* Creation of SAP Analytics Cloud stories (D):SAC stories are built in SAP Analytics Cloud, not this app, though data might feed into SAC.
Example Use Case:
A manager creates a variant for 2025 service costs, adjusts dimensions to view by customer, and navigates to a service order for details.
"The Service Actuals app features variant creation, dynamic dimension adjustment, and navigation to related Fiori apps."

NEW QUESTION # 65
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