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Test CRT-261 Lab Questions - CRT-261 Reliable Exam Questions

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Salesforce CRT-261 Exam is a computer-based test that is administered by Salesforce. CRT-261 exam consists of 60 multiple-choice questions and lasts for 105 minutes. The passing score for the exam is 68%. CRT-261 exam is available in English, Japanese, and Spanish languages. Certification Preparation for Service Cloud Consultant certification is valid for two years, after which the candidate is required to retake the exam to maintain their certification.

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100% Pass Quiz 2025 Salesforce CRT-261: Reliable Test Certification Preparation for Service Cloud Consultant Lab Questions

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The Certification Preparation for Service Cloud Consultant certification exam comprises of 60 multiple-choice questions and has a time limit of 105 minutes. CRT-261 exam is proctored, and candidates are required to complete it in a secure environment. The passing score for the exam is 68%, and the exam fee is $200.

Salesforce CRT-261 Certification Preparation for Service Cloud Consultant Exam is a valuable certification that validates the candidate's knowledge and expertise in Salesforce Service Cloud solutions. Certification Preparation for Service Cloud Consultant certification is ideal for professionals who want to advance their career in the customer service and support field. CRT-261 Exam Tests the candidate's ability to design and implement service solutions, configure service cloud applications, manage data and analytics, and integrate with other Salesforce products.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q21-Q26):

NEW QUESTION # 21
Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
How should the consultant recommend delivering a successful implementation?

A. Generate all of the requirements with UC executives and then develop the project schedule.
B. Finish all of the project requirements at once and deliver a complete solution.
C. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

Answer: C

Explanation:
For a successful implementation of Service Cloud using Agile methodology, generating continuous feedback from the project team and making iterative adjustments to requirements and deliverables is crucial. This approach ensures that the project remains aligned with client needs and can adapt to changes or new insights as the implementation progresses.

NEW QUESTION # 22
Which feature can a consultant deploy to route cases from social channels within a limited timeframe?

A. Implement an Apex solution.
B. Use custom case assignment rules.
C. Use a third-party app from AppExchange.

Answer: B

Explanation:
To route cases from social channels efficiently within a limited timeframe, configuring custom case assignment rules is recommended. These rules can automate the distribution of cases based on specific criteria, ensuring that cases are promptly assigned to the appropriate agents or queues for timely resolution.

NEW QUESTION # 23
Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. All members of staff use a standard build for desktop computers and the IT department has indicated that they are unable to produce a custom desktop build for the call center staff. Which solution should a consultant recommend?

A. Move to a cloud -based telephony system.
B. Implement an adapter built on Open CTI.
C. Implement an adapter using the Telephony API.
D. Build an adapter using the telephony vendor's toolkit.

Answer: B

NEW QUESTION # 24
Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed by a separate cloud-based enterprise resource planning (ERP) system.
Agents currently jump between applications to search for these details and have asked if this process can be improved.
Which approach should the consultant recommend to streamline the process?

A. Create a batch integration process that runs hourly to pull all order updates into Salesforce
B. Use Salesforce Connect and External Objects to represent this information in Salesforce.
C. Create a dynamic action that launches the ERP system with a deep link to the order locator.

Answer: B

Explanation:
To streamline the process for service agents seeking order updates from a separate ERP system, using Salesforce Connect to integrate External Objects is recommended. This approach allows real-time access to order information directly within Salesforce, eliminating the need to switch between applications and improving efficiency in handling customer requests.

NEW QUESTION # 25
Which task should be included in a business continuity plan for a contact center? Choose 3 answers.

A. Deliver training on case handling for contingent staff.
B. Route cases to agents in an alternate center.
C. Disable the Interactive Voice Response (IVR) system.
D. Monitor service level agreements (SLAs) and notify customers.
E. Update the case status field values.

Answer: A,B,D

NEW QUESTION # 26
......

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Will Davis Will Davis

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