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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q128-Q133):

NEW QUESTION # 128
After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.
Which of the following should the technician do next?

A. Isolate the system from the corporate network
B. Update BitLocker settings in the BIOS
C. Boot from installation media and repair the MBR
D. Replace the CMOS battery

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A corruptedMaster Boot Record (MBR)is a common issue after disk manipulation. Booting from installation media and using tools like bootrec to repair the MBR can resolve the problem.
Travis Everett - All-in-One Exam Guideexplains:
"A damaged MBR may result in the OS not loading. Booting from recovery or installation media and selecting startup repair or running bootrec commands can restore functionality."

NEW QUESTION # 129
An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

A. Escalate the ticket to the next level.
B. Send documentation about how to fix the issue in case it reoccurs.
C. Keep the ticket open until next day, then close the ticket.
D. Connect remotely to the user's computer to see whether the network drive is still connected.

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Since the issue has recurred after a temporary fix, it is likely a deeper or persistent configuration or server issue. Escalating the ticket to the next tier of support (e.g., network or system administrator) ensures further investigation and permanent resolution. Escalation is part of the standard support protocol when issues reoccur despite initial troubleshooting.
A: Rechecking remotely may confirm the issue, but doesn't resolve it long term.
B: Providing documentation helps the user but doesn't solve the root cause.
D: Keeping the ticket open is passive and doesn't address the recurring issue.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Escalation procedures and ticket management

NEW QUESTION # 130
A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

A. Internet Options
B. Task Manager
C. Process Explorer
D. Event Viewer

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Event Viewer is the best tool to analyze the root cause of service failures in Windows. It provides detailed logs from system processes, including errors, warnings, and crash reports related to services and applications.
When a service starts and stops unexpectedly, Event Viewer will often record the cause, such as dependency failures or access violations.
B: Task Manager shows active processes but doesn't retain logs or causes of failure.
C: Internet Options is used for configuring browser settings, not troubleshooting services.
D: Process Explorer is powerful but more suited for live monitoring and detailed process trees, not post- failure log analysis.
Reference:
CompTIA A+ 220-1102 Objective 3.1: Given a scenario, troubleshoot common Windows OS problems.
Study Guide Section: Log file analysis using Event Viewer

NEW QUESTION # 131
A technician reviews an organization's incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this?

A. PaaS
B. XDR
C. EDR
D. MDR

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Managed Detection and Response (MDR)involves outsourcing security monitoring to a third-party that uses multiple tools and analytics.
FromTravis Everett - All-in-One Exam Guide:
"MDR providers handle threat detection and response using a combination of advanced tools, analytics, and expert personnel."

NEW QUESTION # 132
A user has rooted their corporate phone to load unapproved software. Which of the following tools should the company use to prevent access to the corporate network?

A. Mobile device management
B. Lock screen
C. Encryption
D. Geofencing

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile Device Management (MDM) allows an organization to enforce security policies, such as denying network access to jailbroken/rooted devices.
From the All-in-One Exam Guide by Travis Everett and Andrew Hutz:
"MDM software allows administrators to monitor, manage, and secure mobile devices connected to enterprise networks. One key feature is the detection and denial of access for rooted or jailbroken devices".
Quentin Docter also confirms:
"An MDM solution can check if a device has been rooted and prevent it from accessing the network, ensuring compliance with corporate security standards".

NEW QUESTION # 133
......

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Will Allen Will Allen

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