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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 2

Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 3

Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Topic 4

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q292-Q297):

NEW QUESTION # 292
What is the primary purpose of the gpupdate command in a Windows environment?

A. To check the disk space on all connected drives
B. To refresh Group Policy settings immediately
C. To update the system's time with the network time protocol
D. To reinstall the operating system

Answer: B

Explanation:
To refresh Group Policy settings immediately Gpupdate is a command-line tool used to force a Group Policy update immediately, ensuring that any changes made in Group Policy are applied quickly without waiting for the next periodic update.
Option A is incorrect because updating the system's time with the network time protocol is handled by the w32tm or similar commands.
Option B is incorrect as reinstalling the operating system is not a function of gpupdate.
Option D is incorrect because checking the disk space is typically done with the diskpart or chkdsk commands.

NEW QUESTION # 293
When a technician is using internal knowledge base articles to resolve a newly reported bug in software, what is the best approach to ensure effective troubleshooting?

A. Implement the most complex solution to guarantee the most comprehensive fix
B. Apply the oldest documented fix to respect the historical troubleshooting hierarchy
C. Cross-reference multiple articles to ensure a comprehensive understanding of similar past issues
D. Only use solutions that have been added to the knowledge base within the last month

Answer: C

Explanation:
Correct Answer. C. Cross-reference multiple articles to ensure a comprehensive understanding of similar past issues Cross-referencing allows technicians to understand various angles and solutions that have been effective in the past, providing a thorough background for making informed decisions.
Option A is incorrect because older solutions may not be relevant to current software environments or bug manifestations.
Option B is incorrect as recent articles alone may not capture the full context or range of solutions necessary for effective troubleshooting.
Option D is incorrect because complexity does not inherently correlate with effectiveness, and simpler solutions may often be more appropriate.

NEW QUESTION # 294
A user cannot edit documents in their word processing application and sees a message stating the document is locked for editing.
What should they do first?

A. Contact IT to reset their user permissions
B. Install a different word processing application
C. Restart their computer
D. Check if another instance of the document is open

Answer: D

Explanation:
Correct Answer. B. Check if another instance of the document is open Often, a document will display a locked message if it is already open in another instance, either by the same user on a different device or by another user in a shared environment.
Option A is incorrect as restarting the computer does not resolve issues related to file access if the file is open elsewhere.
Option C is incorrect because user permissions generally do not change without administrative action and would not cause a document to be locked if previously accessible.
Option D is incorrect as installing a different application is an unnecessary escalation for an issue that likely involves file access and not application capability.

NEW QUESTION # 295
An IT support specialist is tasked with upgrading a server that will host a database application requiring a 64-bit architecture for optimal performance. The current server is running a 32-bit architecture.
What must the specialist ensure about the new server's processor?

A. It supports hyper-threading technology
B. It operates at a higher clock speed than the current processor
C. It is compatible with 64-bit computing
D. It has a larger cache size

Answer: C

Explanation:
Correct Answer. C. It is compatible with 64-bit computing For the database application to function as required, the processor must support 64-bit computing. This compatibility is essential for handling the larger data sets typical of such applications and utilizing more than 4 GB of RAM effectively.
Option A is incorrect because hyper-threading improves performance but is not specifically required for 64-bit architecture compatibility.
Option B is incorrect because higher clock speed improves performance but does not address the
64-bit requirement.
Option D is incorrect because while a larger cache size can improve performance, it is not related to the 64-bit architecture requirement.

NEW QUESTION # 296
A user reports that the color on their MacOS laptop display appears washed out and lacking in contrast.
Which of the following steps should the technician suggest to correct the display settings?

A. Increase the screen brightness in System Preferences
B. Reset the NVRAM
C. Calibrate the display colors in System Preferences
D. Update the MacOS to the latest version

Answer: C

Explanation:
Correct Answer. B. Calibrate the display colors in System Preferences Calibrating the display colors through the System Preferences allows users to adjust the color profile and improve the display quality if colors appear washed out.
Option A is incorrect because increasing brightness affects only the light intensity and does not improve color quality or contrast Option C is incorrect while resetting the NVRAM can resolve certain issues, it typically does not affect color calibration settings Option D is incorrect as an OS update, while generally beneficial, is unlikely to rectify a display color issue unless related to a specific bug

NEW QUESTION # 297
......

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Tony West Tony West

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