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Salesforce Certified Business Analyst is a highly recognized certification in the field of Salesforce. It is designed for professionals who have experience in business analysis and want to specialize in Salesforce. Salesforce Certified Business Analyst Exam certification validates the skills and knowledge required to work as a business analyst in a Salesforce environment. Salesforce Certified Business Analyst Exam certification exam is conducted by Salesforce and is known as the Salesforce Certified Business Analyst exam.

Salesforce Certified Business Analyst certification exam is a valuable investment for individuals who are looking to enhance their skills in business analysis and stay competitive in today's job market. With the growing demand for Salesforce professionals, this certification can open up new career opportunities and help individuals advance their careers in the dynamic and fast-paced world of technology.

Salesforce Certified Business Analyst Exam Sample Questions (Q123-Q128):

NEW QUESTION # 123
Which Information should the BA gather during the initial discovery meeting?

A. Employee review cycle for the support team
B. A Contact information for key stakeholders
C. Limitations of the current support process

Answer: C

Explanation:
Explanation
The information that the business analyst should gather during the initial discovery meeting is the limitations of the current support process. The initial discovery meeting is a meeting where the business analyst meets with the key stakeholders and sponsors of a project to understand their needs, expectations, goals, challenges, and pain points. The business analyst should gather information about the limitations of the current support process to identify the gaps, issues, or opportunities for improvement that the project aims to address. The business analyst should also gather information about the scope, budget, timeline, deliverables, roles and responsibilities, and success criteria for the project. The employee review cycle for the support team is not information that the business analyst should gather during the initial discovery meeting. The employee review cycle is a process that evaluates the performance and development of employees on a regular basis. It is not relevant to the project scope or objectives and does not help identify the limitations of the current support process. The contact information for key stakeholders is not information that the business analyst should gather during the initial discovery meeting. The contact information for key stakeholders is a detail that can be obtained before or after the meeting, but it does not help understand the needs or expectations of the stakeholders or the limitations of the current support process. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i

NEW QUESTION # 124
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

A. Hold a one-on-one diagram session with each stakeholder before the workshop.
B. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
C. Proceed with the workshop as scheduled with the stakeholders who are available.

Answer: B

NEW QUESTION # 125
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

A. Requirements
B. Epics
C. User stories

Answer: C

Explanation:
This answer chooses user stories as the element that the BA should use to define the intended results of the work based on stakeholder needs. User stories are short and simple descriptions of a feature or a functionality from the perspective of an end user or a stakeholder. User stories can help the BA define what stakeholders want to accomplish, why they want to accomplish it, and how they will measure success. User stories can also help the development and implementation teams to plan product decisions based on stakeholder value.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-user-stories-to-capture-requirements

NEW QUESTION # 126
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

A. Start another project to address the EMEA team's requirements.
B. Refine the requirements to accommodate, both teams.
C. Focus on the NA team's requirements.

Answer: B

Explanation:
When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes.
The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/requirements

NEW QUESTION # 127
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?

A. Able to monitor the sales team's performance
B. Able to click the Run button on sales reports
C. Able to view the sales team's reports

Answer: A

Explanation:
Explanation
Acceptance criteria are statements that define how to verify that a user story is completed and meets the user's expectations. They should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. Acceptance criteria should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases. The acceptance criterion
"able to monitor the sales team's performance" is most appropriate for this user story because it describes what outcome should be achieved by accessing reports on Sales Cloud (the why part of the user story). The acceptance criterion "able to click the Run button on sales reports" is not appropriate because it includes solution information rather than focusing on what needs to be achieved by accessing reports on Sales Cloud (the what part of the user story). The acceptance criterion "able to view the sales team's reports" is not appropriate because it is too vague and does not specify what kind of reports or what information should be displayed. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept

NEW QUESTION # 128
......

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Tony Davis Tony Davis

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