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New MB-230 Study Notes - Dumps MB-230 Questions

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To become a Microsoft Dynamics 365 Customer Service Functional Consultant, individuals need to pass the Microsoft MB-230 certification exam. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is conducted by Microsoft and is available globally. MB-230 exam consists of multiple-choice questions and is timed. Individuals who pass the exam are awarded the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.

Microsoft MB-230 Exam covers a broad range of topics, including configuring customer service settings, creating cases and knowledge articles, managing entitlements and service level agreements, and creating reports and dashboards. MB-230 Exam is intended for individuals who have a solid understanding of customer service processes and Microsoft Dynamics 365 functionality. Candidates who pass the exam can help organizations improve their customer service processes and provide exceptional customer experiences.

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Dumps MB-230 Questions & MB-230 Exam Labs

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q183-Q188):

NEW QUESTION # 183
Drag and Drop Question
A company that operates in 101 countries/regions globally uses Dynamics 365 Customer Service.
The countries/regions currently use the same environment.
An administrator plans the deployment of additional portals to support customer service processes.
Each country/region requires the following:
- A Microsoft Dataverse starter portal in an environment with Dataverse
- A blank portal in an environment with customer engagement apps
- A pre-built portal in an environment with customer engagement apps
You need to determine the minimum number of environments required.
How many environments will you need? To answer, drag the appropriate number to the portal requirements. Each number of may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 184
You need to ensure cases are handled correctly.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing

NEW QUESTION # 185
A fitness company has several locations.
The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers.
Customers report the following issues:
Customers are assigned personal trainers who do not reside at the customer's location.
Customers are assigned personal trainers during the trainers' non-working hours.
You need to resolve the issues.
Which two settings should you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Fulfillment Preferences
B. Customer Service Calendar
C. Work Hours
D. facility resources
E. resource skills

Answer: B,C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling

NEW QUESTION # 186
You need to configure the correct settings.
Which settings should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Graphical user interface, text, application, email Description automatically generated

NEW QUESTION # 187
You are a Dynamics 365 Customer Service administrator.
You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.
You need to implement the proper functionality to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
A picture containing timeline Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-for-queues

NEW QUESTION # 188
......

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Thomas Scott Thomas Scott

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