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ITIL-4-Transition日本語試験対策 & ITIL-4-Transition試験感想

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ITIL 4 Managing Professional Transition Certification試験は、ITIL V3 Foundation認定を既に取得し、知識とスキルをITILにアップグレードしたいITプロフェッショナル向けに設計されています。その重要な概念、原則、および実践を含む。また、4つのITILマネージングプロフェッショナルモジュールをカバーします。これには、ITIL 4スペシャリストの作成、配信、サポート、4スペシャリストのドライブステークホルダー価値、ITIL 4スペシャリスト高速IT、およびITIL 4ストラテジストの直接的な計画と改善が含まれます。

>> ITIL-4-Transition日本語試験対策 <<

完璧なITIL-4-Transition日本語試験対策 & 合格スムーズITIL-4-Transition試験感想 | 効率的なITIL-4-Transition受験記 ITIL 4 Managing Professional Transition

誰もが良い仕事とまともな収入を望んでいます。 しかし、彼らが優れた能力と優れた主要な知識を持っていない場合、彼らはまともな仕事を見つけるのは難しいです。 ITILテストITIL-4-Transition認定に合格すると、夢を実現し、満足のいく仕事を見つけることができます。 ITIL-4-Transition学習教材は、ITIL-4-TransitionのITIL 4 Managing Professional Transition試験に簡単に合格するのに役立つ優れたツールです。 時間をかけて学習する必要はありません。 ITIL-4-Transition試験ガイドは高品質であり、当社ITILの製品を使用する場合、ITIL-4-Transition試験に合格する可能性は99％〜100％と非常に高くなっています。

ITIL 4 Managing Professional Transition試験は、ITIL v3で既に認定を受けたIT専門家の知識とスキルを評価するために設計されています。この試験に合格することで、ITIL v3認定を受けた専門家は、新しいITIL 4フレームワークに移行し、ITIL 4 Managing Professionalになることができます。この試験は、現代のIT産業の要求を満たすために知識とスキルをアップグレードしたい人にとって重要です。

ITIL 4 Managing Professional Transition 認定 ITIL-4-Transition 試験問題 (Q53-Q58):

質問 # 53
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

• A. 3 and 4
• B. 2 and 3
• C. 1 and 2
• D. 1 and 4

正解：A

 

質問 # 54
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

• A. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
• B. Work together to identify methods of checking service value and check that value propositions are still valid
• C. Produce service level reports and an analysis of the cost and risks of service delivery
• D. Perform ad-hoc service reviews and produce reports of service outputs

正解：B

解説：
Explanation
The best approach for validating service value in a partnership relationship with a service consumer is to work together to identify methods of checking service value andcheck that value propositions are still valid. This is because this approach aligns with the ITIL 4 guiding principles of focus on value, collaborate and promote visibility, and progress iteratively with feedback1.
By working together, the service provider and the service consumer can co-create value and ensure that the services delivered meet the needs and expectations of the service consumer and other stakeholders. They can also share information and feedback, and adjust the services accordingly to respond to changing requirements and opportunities. Moreover, they can jointly define the criteria and indicators for measuring and validating the value of the services, such as the outcomes, costs, risks, and benefits23.
The value propositions of the services are the statements that describe the benefits and value that the services offer to the service consumer and other stakeholders. They are based on the understanding of the service consumer's needs, preferences, and goals. The value propositions should be regularly reviewed and validated to ensure that they are still relevant and accurate, and that they reflect the current and future value of the services45.
The other options are not the best approach for validating service value, because they are either too narrow, too passive, or too reactive. They do not involve the active collaboration and co-creation of value between the service provider and the service consumer, nor do they account for the complexity and agility of the services provided.
References: 1: ITIL 4 Foundation: ITIL 4 Edition, AXELOS, 2019, p. 13-15 2: ITIL 4 Direct, Plan and Improve, AXELOS, 2019, p. 97-98 3: Reporting on value in service management, AXELOS, 2021, 3 4: ITIL 4 Create, Deliver and Support, AXELOS, 2019, p. 17-18 5: ITIL 4 Drive Stakeholder Value, AXELOS, 2019, p.
25-26

 

質問 # 55
Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

• A. Start where you are
• B. Optimize and automate
• C. Collaborate and promote visibility
• D. Progress iteratively with feedback

正解：C

 

質問 # 56
What is the MOST LIKELY reason that incident management would need a temporary team to work together?

• A. So customers and users are provided with timely updates
• B. So users can resolve their own incidents with self-help
• C. To escalate an incident to a supplier or partner
• D. To resolve a complex or major incident

正解：D

解説：
Comprehensive Explanation:
Major or highly complex incidents may require:
* Specialists from multiple teams
* Rapid collaboration
* Focused effort to restore service quickly
In ITIL this is often called a "major incident team."
Thus, Option C is correct.

 

質問 # 57
Which describes the value driven approach to service design?

• A. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
• B. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
• C. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
• D. Designing just enough features to satisfy early customers, and providing feedback for future development

正解：A

解説：
The value driven approach to service design is one of the seven guiding principles of ITIL 4, which are part of the ITIL 4 service value system (SVS). The SVS provides a flexible and adaptable approach to address service management challenges and utilize opportunities. It supports organizations in delivering value to their stakeholders in the form of goods, services, or other results1. The value driven approach to service design is based on the principle of focus on value, which states that everything an organization does should link back, directly or indirectly, to value for stakeholders2. This principle implies that service design should not be driven by technology, processes, or resources, but by the outcomes and benefits that customers and users expect from the service. To achieve this, service design should adopt an iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation. This means that service design should not be a one-time activity, but a continuous cycle of improvement that involves testing, measuring, and validating assumptions and hypotheses about what customers and users value, and how the service can deliver it3. This approach also enables service design to respond to changing customer needs and expectations, as well as to emerging opportunities and threats in the market. By focusing on value, service design can ensure that the service is fit for purpose and use, and that it contributes to the organization's overall goals and objectives. References:
* ITIL 4 Managing Professional Transition Module, page 16
* ITIL Service Design: Principles, Process and Its Importance, section 3.2.3
* The ITIL 4 Service Value System Explained, paragraph 1
* ITIL Service Value System (SVS), paragraph 1

 

質問 # 58
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