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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:
Topic
Details
Topic 1
- Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 2
- Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 3
- Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 4
- Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 5
- Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
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Salesforce Certified Sales Representative Sample Questions (Q98-Q103):
NEW QUESTION # 98
A sales representative wants to prioritize their leads based on the likelihood to buy.
Which leads should be given the highest priority?
- A. Sales-qualified
- B. Marketing-qualified
- C. New-unqualified
Answer: A
Explanation:
Sales-qualified leads are leads that have been vetted by both marketing and sales teams and have expressed a clear interest in buying. They have gone through the stages of lead generation, lead nurturing, and lead qualification, and have met the criteria for being ready to buy. Sales-qualified leads should be given the highest priority, as they are the most likely to convert into customers and generate revenue. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Sales Strategy and Planning".
* The Ultimate Guide to Lead Prioritization, section "Focus on inbound leads".
NEW QUESTION # 99
How can a sales representative identify and generate new pipeline?
- A. Attend industry conferences.
- B. Conduct product demos.
- C. Provide client support.
Answer: B
NEW QUESTION # 100
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?
- A. Bundle additional products.
- B. Extend a free trial.
- C. Offer promotional discounts.
Answer: C
Explanation:
Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluable and close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution. Reference: https://www.salesforce.com/resources/articles/sales-promotion/#sales-promotion-examples
NEW QUESTION # 101
A sales representative plans to attend a large industry conference.
How can the sales rep ensure the largest return on investment for attending the conference?
- A. Develop a targeted plan and coordinate a series of touchpoints.
- B. Set up meet and greet opportunities with attendees.
- C. Attend as many networking events as possible.
Answer: A
Explanation:
Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts. Reference: https://www.salesforce.com/resources/articles/sales-conference/#sales-conference-tips
NEW QUESTION # 102
A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.
How does tracking this help the sales rep manage risk?
- A. These deals can move to the next stage.
- B. These deals can be expedited if required.
- C. These dealsmust be assigned a surcharge.
Answer: B
Explanation:
Tracking which opportunities in their pipeline contain items that customers need for an event next month helps the sales rep manage risk by allowing them to expedite these deals if required. These deals have a higher urgency and a shorter sales cycle than other deals, and they may face challenges such as inventory shortages, delivery delays, or customer dissatisfaction. By trackingthese deals, the sales rep can prioritize them, communicate with the customer and the internal team, and ensure that the items are delivered on time and meet the customer's expectations. References: [Sales Rep Training: Manage Your Pipeline], [Cert Prep:
Salesforce Certified Sales Representative: Manage Your Pipeline]
NEW QUESTION # 103
......
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