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C_C4H56_2411 Valid Test Cost, Valid C_C4H56_2411 Test Pattern

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

Topic 2

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 3

Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

Topic 4

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 5

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 6

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which of the following objects can be replicated between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Contacts
B. Service contracts
C. Registered products
D. Maintenance plans

Answer: A,C

Explanation:
In SAP Service Cloud Version 2, integration with SAP S/4HANA supports the replication of specific objects to ensure seamless service processes. Contacts are replicated to synchronize customer contact information, enabling consistent communication across systems. Registered products are also replicated to manage customer assets and link them to service cases. According to SAP documentation, "Standard integration between SAP Service Cloud V2 and SAP S/4HANA includes replication of master data such as Contacts and Registered Products." Maintenance plans (A) and Service contracts (D) are managed in SAP S/4HANA but are not part of the standard out-of-the-box replication for SAP Service Cloud V2.
Reference:
SAP Help Portal: Integration with SAP S/4HANA in SAP Service Cloud V2
SAP Community: Master Data Replication for Service Cloud

NEW QUESTION # 71
Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A. Mashup service
B. Case type
C. Channel type
D. Default account
E. Channel e-mail ID

Answer: B,C,D

NEW QUESTION # 72
Which element can be used to restrict access to views?

A. Service levels
B. Code list restrictions
C. Field extensions
D. Business roles

Answer: D

NEW QUESTION # 73
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

A. Service orders
B. Cases
C. Registered products
D. Maintenance plan

Answer: B,C

NEW QUESTION # 74
What are the effects of using the depersonalization settings on employee data?

A. Personal data gets archived.
B. Employee data gets hidden.
C. Personal data gets replaced with XXXX.
D. Employee data is stored securely.

Answer: C

NEW QUESTION # 75
......

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