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ITIL 4 Foundation exam is designed to help IT professionals develop a common language and understanding of IT service management. ITIL 4 Foundation Exam certification equips them with the tools and techniques needed to improve the quality and efficiency of IT services in their organizations. It focuses on the importance of customer-centricity and value creation, and how IT can contribute to business outcomes.

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ITIL 4 Foundation Exam Sample Questions (Q129-Q134):

NEW QUESTION # 129
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A. Assessment results
B. KPI reports
C. Improvement plans
D. Business objectives

Answer: B

NEW QUESTION # 130
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A. Problem management
B. Service desk
C. Deployment management
D. Service configuration management

Answer: B

NEW QUESTION # 131
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A. As an event
B. As a problem
C. As a change request
D. As a service request

Answer: B

NEW QUESTION # 132
Which is described by the 'organizations and people' dimension of service management?

A. Communication and collaboration
B. Inputs and outputs
C. Contracts and agreement
D. Workflows and controls

Answer: A

Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/what-are-the-four-dimensions-of-itil-4

NEW QUESTION # 133
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A. Monitoring and event management
B. Service level management
C. IT asset management
D. Incident management

Answer: B

Explanation:
Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/

NEW QUESTION # 134
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Stella Green Stella Green

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