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ADX-211 Detailed Study Plan | ADX-211 Exam Demo

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Salesforce Administer, Extend, and Automate Salesforce Sample Questions (Q209-Q214):

NEW QUESTION # 209
AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?

A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.
B. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.
C. Create a new price book for service plans with term lengths.
D. Configure formula fields to reflect the close date of the opportunity.

Answer: B

Explanation:
A validation rule on the Opportunity Product object to require custom date fields based on the product family will ensure that the data is captured properly. A validation rule can check if the product family matches the service plan and if so, require the start and end date fields to be filled out. This way, AW Computing can capture the term length for each service plan sold. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

NEW QUESTION # 210
AW Computers is looking to enhance Salesforce to track conference rooms and IT equipment. An administrator has created a custom object called Room. The administrator also created a custom object called Equipment. This object has two fields: a currency field Price, and a lookup relationship to Room. While performing user acceptance testing, management requested to roll up all the Price values and display them on the corresponding Room record.
How should an administrator accomplish this?

A. Write record-triggered flows whenever Room records are created, modified, or deleted.
B. Make record-triggered flows whenever Equipment records are created, modified, or deleted.
C. Configure a roll-up summary field on Equipment.
D. Create a roll-up summary field on Room.

Answer: B

NEW QUESTION # 211
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.
What Lightning will satisfy this requirement?

A. Highlights Panel Component
B. Path Component
C. Fields component
D. Record Detail Component

Answer: C

NEW QUESTION # 212
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

A. Set up and configure Entitlement Process to design timelines and track issue resolution.
B. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
C. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Answer: A

Explanation:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5

NEW QUESTION # 213
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers

A. Manually make the updates to the Account as the logged-in user.
B. Fix the Process Builder in a sandbox and migrate the change to production.
C. Review the Error Email for the Process Builder and rectify the issues.
D. Deactivate the Process Builder in production.
E. Have the users refresh the Account page so they get the current Process Builder.

Answer: A,B,D

NEW QUESTION # 214
......

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Sean Walsh Sean Walsh

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