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Exam Service-Cloud-Consultant Dumps, Service-Cloud-Consultant Practice Engine

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Passing the Salesforce Service-Cloud-Consultant Exam is a significant achievement and can open up many career opportunities. As a Salesforce Certified Service cloud consultant, you will be able to work with businesses of all sizes and industries, helping them to improve their customer service processes and enhance customer satisfaction. It is a valuable certification that demonstrates your expertise in Salesforce Service Cloud and your commitment to providing excellent customer service.

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Service-Cloud-Consultant Practice Engine | Service-Cloud-Consultant Exam Introduction

If you want to get Service-Cloud-Consultant certification and get hired immediately, you’ve come to the right place. ActualVCE offers you the best exam dump for Service-Cloud-Consultant certification. With the guidance of no less than seasoned Service-Cloud-Consultant professionals, we have formulated updated actual questions for Service-Cloud-Consultant Certified exams, over the years. To keep our questions up to date, we constantly review and revise them to be at par with the latest Service-Cloud-Consultant syllabus for Service-Cloud-Consultant certification.

Salesforce Service Cloud Consultant certification is a highly sought-after credential that validates an individual's expertise in implementing and designing solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for professionals who work in sales, customer service, or support roles and want to demonstrate their proficiency in the Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q49-Q54):

NEW QUESTION # 49
A company would like to implement a solution that would hold service reps accountable to customer Service
Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

A. Set up Milestones.
B. Configure Service Contracts.
C. Create an Entitlement Process.
D. Enable Work Orders.

Answer: A,C

NEW QUESTION # 50
A customer has recently implemented an on-premise telephony system that is common in the industry. This
customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a
consultant recommend?

A. Use a computer telephony integration (CTI) adapter that supports its telephony system.
B. Build a custom computer telephony integration (CTI) adapter using the Toolkit.
C. Implement an on demand telephony solution provided by a vendor.
D. Create an API integration between Salesforce and the telephony system.

Answer: A

NEW QUESTION # 51
Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on its product.
What is the recommended method to meet the requirement?

A. Topics for objects
B. Screen Flow
C. Data Category groups

Answer: C

Explanation:
Using Data Category groups allows Cloud Kicks to organize their large volume of articles by product, making it easier for users to find relevant information. This method enhances the searchability and user experience of the public knowledge base by categorizing articles in a way that aligns with the company's product lines.

NEW QUESTION # 52
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?

A. Assignment rule
B. Validation rule
C. A Process Builder
D. Workflow

Answer: C

Explanation:
Explanation
A Process Builder is the recommended tool to automate the approval process for certain article types and categories that require approval in KCS. A Process Builder is a tool that allows you to create automated workflows based on criteria and actions. A Process Builder can be used to create a process that submits an article for approval when certain conditions are met, such as the article type or category. A Process Builder can also be used to define approval actions, such as sending email alerts, updating fields, or posting to Chatter.
Verified References: Service Cloud Consultant Certification Guide & Tips, Automate Article Approvals with Process Builder

NEW QUESTION # 53
Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access
Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning
Knowledge?
Choose 2 answers

A. Configure the Visualforce page to use the Lightning Design System.
B. Remove Apex code references to the Article RecordType field.
C. Remove Apex code references to the ArticleType field.
D. Rename the Visualforce page to "Lightning Knowledge"

Answer: A,D

NEW QUESTION # 54
......

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Sean Thomas Sean Thomas

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