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Peoplecert ITIL-4-Specialist-High-velocity-IT Certificate Exam, New ITIL-4-Specialist-High-velocity-IT Exam Name

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 3

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 4

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 5

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
Which statement about the end-to-end customer journey is CORRECT?

A. It excludes customer interactions outside of the organization's processes
B. It focuses exclusively on technical service outcomes
C. It reflects an overall perception of the customer's experience
D. It involves only the stages of service delivery and resolution

Answer: C

NEW QUESTION # 83
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics

NEW QUESTION # 84
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.

A. 2 and 3
B. 1 and 4
C. 2 and 4
D. 1 and 3

Answer: A

NEW QUESTION # 85
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

A. Percentage of issues resolved within the first call
B. Average call handling time
C. Total number of calls answered per day
D. Customer satisfaction with the helpline

Answer: D

NEW QUESTION # 86
what should be included in an organization's approach to risk management

A. an approach to ensuring that risk management is continually aligned with objectives
B. nothing

Answer: A

NEW QUESTION # 87
......

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Sean Hall Sean Hall

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