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Genesys Cloud CX: Scripting Certification Sample Questions (Q15-Q20):

NEW QUESTION # 15
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A. True
B. False

Answer: B

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.

NEW QUESTION # 16
Select the categories of Prompts in Architect. (Choose two.)

A. System
B. Menu
C. Data
D. User

Answer: A,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

NEW QUESTION # 17
You cannot schedule a callback for more than 30 days in advance.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.

NEW QUESTION # 18
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

A. {(Outbound.First Name)}
B. Outbound.First Name
C. {{Outbound.First Name}}
D. ((Outbound.First Name))

Answer: C

Explanation:
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 19
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.

NEW QUESTION # 20
......

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Samuel Martin Samuel Martin

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