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Quiz 2025 Service-Cloud-Consultant: Salesforce Certified Service cloud consultant Technical Training

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Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam Certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

>> Service-Cloud-Consultant Technical Training <<

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Salesforce Certified Service cloud consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.

A. Strategies to maximize call deflection
B. Integration with Field service teams and apps
C. Performance for high volume of interactions
D. Integration with Lead Generation team and apps

Answer: C,D

NEW QUESTION # 93
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones.
Which solution should a consultant recommend?

A. On-Demand Email-to-Case
B. Salesforce for Outlook
C. Web-to-Case
D. Email-to-Case

Answer: D

NEW QUESTION # 94
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company
requires quick iterations and a speedy project completion. The company has requested frequent project updates
for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A. Waterfall
B. Agile
C. Kanban
D. Lightning Platform

Answer: B

NEW QUESTION # 95
Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable 'Use standard Salesforce sharing' in Sharing Settings under Knowledge Settings.
Which consideration should the admin be aware of when making this change?

A. Data Categories no longer control access to articles.
B. Data Category Visibility of All Categories provides Public Read-Only access.
C. Data Category Visibility of Custom overrides organization-wide default sharing access.

Answer: A

Explanation:
Upon enabling 'Use standard Salesforce sharing' in Knowledge Settings, it's crucial to understand that Data Category Visibility will no longer control access to articles. Instead, standard Salesforce sharing rules and permissions will govern article access, making it important to carefully configure these settings to maintain the desired level of access control and visibility based on the organization's requirements.

NEW QUESTION # 96
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

A. Web to case forms
B. On-Demand Email-to-case
C. Standard email to case
D. Omni channel routing

Answer: C

Explanation:
Explanation
Standard email to case is a feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Standard email to case can handle emails with attachments up to 25 MB in size (minus any text in the email). Standard email to case also preserves email formatting and supports HTML emails with embedded images. Standard email to case is suitable for creating 4000 - 5000 new cases a day, as well as allowing customers to attach documents under 25 MB by email. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview

NEW QUESTION # 97
......

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Sam Taylor Sam Taylor

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