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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q32-Q37):
NEW QUESTION # 32
Which skill requires a business relationship manager to be introspective and understand their own behavior?
- A. Written and verbal communications
- B. Self-awareness
- C. Persuasion/negotiation
- D. Strategic Thinking
Answer: B
Explanation:
Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.
NEW QUESTION # 33
Which of the following describes a value stream?
- A. A model that defines the key aspects of a relationship journey for a set of business stakeholders
- B. A set of steps undertaken to create and deliver products and services
- C. An operating model which defines the main activities required to respond to demand and facilitate value realization
- D. Asset of organizational resources designed for performing work or accomplishing an objective
Answer: B
Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.
NEW QUESTION # 34
In the context of the "business relationship management" practice, which statement is CORRECT?
- A. Aims to manage agreements with consumers
- B. Nurtures relationships at strategic levels
- C. Focuses on relationships between individuals
- D. Focuses primarily on the needs of service users
Answer: B
Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.
NEW QUESTION # 35
Which business relationship activity is MOST LIKELY to need leadership competency?
- A. Reviewing and adjusting business relationship models
- B. Following a business relationship model
- C. Identifying stakeholders and relationship model
- D. Embedding business relationship models into service value streams
Answer: D
Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.
NEW QUESTION # 36
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
- A. Key metrics
- B. The organization's strategy
- C. The service value system
- D. One of the four dimensions of service management
Answer: A
Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.
NEW QUESTION # 37
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