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Latest ISO-IEC-20000-Foundation Study Guide - ISO-IEC-20000-Foundation Reliable Braindumps Files

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By taking disciplinary action against underperforming employees
B. By showing leadership and taking actions
C. By promoting continual improvement of the SMS
D. By outsourcing change management

Answer: B

NEW QUESTION # 24
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. Top management
B. The Registered Certification Body
C. A consultancy organization
D. Any process owner

Answer: A

NEW QUESTION # 25
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A contract agreed with the service provider organization
B. A list of service level targets agreed with the customers
C. A contract agreed with the customers
D. A list of service level targets agreed with the service provider organization

Answer: A

NEW QUESTION # 26
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

A. Internal audit
B. Recertificat ion audit
C. Surveillance audit
D. Gap analysis audit

Answer: C

NEW QUESTION # 27
ISO/IEC 20000-1 can be applicable to a service provider:

A. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
B. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
C. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
D. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

Answer: C

NEW QUESTION # 28
......

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