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100% Pass Quiz 2025 CSA: Fantastic New ServiceNow Certified System Administrator Exam Labs

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ServiceNow Certified System Administrator Sample Questions (Q404-Q409):

NEW QUESTION # 404
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

A. Flows
B. Approval Criteria
C. Approver Delegates
D. Approval Chains
E. Parent-Child Approvers.

Answer: B

NEW QUESTION # 405
What is a Record Producer?

A. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog
B. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
C. A Record Producer creates user records
D. A Record Producer is a type of Catalog Item that is used for Requests, not Services

Answer: A

NEW QUESTION # 406
Which term refers to application menus and modules which you may want to access quickly and often?

A. Bookmark
B. Breadcrumb
C. Favorite
D. Tag

Answer: C

Explanation:
In ServiceNow,Favoritesallow users to quickly accessapplication menus and modulesthat they frequently use.
By marking an application menu or module as a favorite, it appears under theFavorites tab in the Application Navigator, making navigation faster and more efficient.
(A) Breadcrumb - Incorrect
Breadcrumbs in ServiceNow show thenavigation pathwithin a list view or form.
They help users filter data quickly but donotstore shortcuts for quick access.
(B) Favorite - Correct
TheFavorite featurein ServiceNow allows users to save frequently used menus and modules for quick access.
Users canadd, remove, and reorderfavorites for better personalization.
Located in theApplication Navigator, favorites appear at the top for easy access.
Favorites can include forms, records, reports, or dashboards.
(C) Tag - Incorrect
Tagsare used toorganize and categorize records(e.g., incidents, problems, change requests).
Tags help users group related records but donotcreate direct menu shortcuts.
(D) Bookmark - Incorrect
ServiceNow doesnotuse the term "Bookmark" for quick access to menus and modules.
While users can bookmark URLs in a web browser, this is different from ServiceNow's built- inFavoritesfeature.
Explanation of Each Option:
Users cancustomize Favoritesby renaming them or selecting an icon for better visibility.
Admins canpre-configure favoritesfor users based on roles to improve productivity.
Favorites improveuser efficiencyby reducing the number of clicks needed to reach frequently used items.
ServiceNow Docs: Using Favorites in the Application Navigator
https://docs.servicenow.com
ServiceNow Community: Personalizing the Application Navigator with Favorites
https://community.servicenow.com
Additional Notes & Best Practices:References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 407
What access does a user need to be able to import articles to a knowledge base?

A. Can contribute
B. sn_knowledge contribute
C. Can import
D. sn_knowledge_import

Answer: A

Explanation:
In ServiceNow, toimport articlesinto aKnowledge Base (KB), a user must have thesn_knowledge_importrole.
sn_knowledge_import# Required to import articles into a knowledge base.
sn_knowledge_contribute# Allows users tocreate, edit, and publishknowledge articles butnot importthem.
sn_knowledge_admin# Grantsfull administrative accessto manage the knowledge base, including permissions, categories, and workflows.
B). sn_knowledge_contribute- This role allowscontributing and editing articlesbut doesnot grant import capabilities.
C). Can contribute- Not a valid ServiceNow role; the correct role issn_knowledge_contribute.
D). Can import- Not a recognized role in ServiceNow. The correct role issn_knowledge_import.
ServiceNow Knowledge Management Roles
ServiceNow CSA Training Module:"Managing Knowledge Bases and Importing Articles" Key Knowledge Management Roles:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

NEW QUESTION # 408
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces

A. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a
single screen.
B. List: Display records from a data table, as well as allow you to edit the record information using the List
Editor functionally.
C. Timelines: Used to track tasks or projects
D. Homepage: Consists of navigational elements, functional controls, and platform information.
E. Maps: Display ServiceNow data graphically on a Google map
F. Form: Data is entered into ServiceNow through forms

Answer: F

NEW QUESTION # 409
......

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