Biography

Agentforce-Specialist높은통과율시험덤프 & Agentforce-Specialist완벽한시험덤프

참고: Itexamdump에서 Google Drive로 공유하는 무료 2025 Salesforce Agentforce-Specialist 시험 문제집이 있습니다: https://drive.google.com/open?id=1_HMcYCxGxPE3cifTnYggQCWw3l-_Oplt

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Salesforce Agentforce-Specialist 시험요강:

주제
소개

주제 1

• Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

주제 2

• Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

주제 3

• Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.

주제 4

• Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.

주제 5

• Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

 

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시험대비 Agentforce-Specialist높은 통과율 시험덤프 공부하기

Itexamdump에서 제공해드리는 Salesforce인증 Agentforce-Specialist덤프는 가장 출중한Salesforce인증 Agentforce-Specialist시험전 공부자료입니다. 덤프품질은 수많은 IT인사들로부터 검증받았습니다. Salesforce인증 Agentforce-Specialist덤프뿐만아니라 Itexamdump에서는 모든 IT인증시험에 대비한 덤프를 제공해드립니다. IT인증자격증을 취득하려는 분들은Itexamdump에 관심을 가져보세요. 구매의향이 있으시면 할인도 가능합니다. 고득점으로 패스하시면 지인분들께 추천도 해주실거죠?

최신 AI Specialist Agentforce-Specialist 무료샘플문제 (Q161-Q166):

질문 # 161
Which object stores the conversation transcript between the customer and the agent?

• A. Case
• B. Messaging End User
• C. Messaging Session

정답：C

설명：
Why is "Messaging Session" the correct answer?
In Agentforce, the Messaging Session object stores the conversation transcript between the customer and the agent.
Key Features of the Messaging Session Object:
* Stores the Entire Customer-Agent Conversation
* The Messaging Session object maintains a record of the full chat history, including timestamps, messages, and interactions.
* This ensures that past interactions can be referenced during follow-ups.
* Supports AI-Powered Work Summaries
* Einstein AI uses Messaging Sessions to generate summaries of chat interactions for agents.
* These summaries are stored and accessible for later reference.
* Links with Service Cloud for Case Resolution
* If a conversation escalates into a case, the Messaging Session object can be linked to it.
* This allows support teams to review the conversation history without switching contexts.
Why Not the Other Options?
# A. Messaging End User
* Incorrect because this object stores details about the customer (e.g., name, contact details) but not the conversation transcript.
# C. Case
* Incorrect because Cases store structured service requests but do not contain raw conversation transcripts.
* Instead, cases may reference the Messaging Session object.
Agentforce Specialist References
* Salesforce AI Specialist Material confirms that Messaging Sessions store chat conversations and support Einstein Work Summaries.

 

질문 # 162
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?

• A. Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.
• B. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
• C. Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

정답：A

설명：
ForUniversal Containers (UC)to refine itsGenerative AIprompt design strategy and improve the accuracy of the generated summaries for the custom objectGuest, the best practice is to focus on craftingconcise, clear, and consistent prompt templates.This includes:
* Effective grounding: Ensuring the prompt pulls data from the correct sources.
* Contextual role-playing: Providing the AI with a clear understanding of its role in generating the summary.
* Clear instructions: Giving unambiguous directions on what to include in the response.
* Iterative feedback: Regularly testing and adjusting prompts based on user feedback.
* Option Bis correct because it follows industry best practices for refining prompt design.
* Option A(prompt test mode) is useful but less relevant for refining prompt design itself.
* Option C(prompt review case with Salesforce) would be more appropriate for technical issues or complex prompt errors, not general design refinement.
:
Salesforce Prompt Design Best Practices:https://help.salesforce.com/s/articleView?id=sf.
prompt_design_best_practices.htm

 

질문 # 163
An Agentforce is creating a custom action for Agentforce.
Which setting should theAgentforce Specialisttest and iterate on to ensure the action performs as expected?

• A. Action Instructions
• B. Action Input
• C. Action Name

정답：A

설명：
When creating a custom action for Einstein Bots in Salesforce (including Agentforce), ActionInstructions are critical for defining how the bot processes and executes the action. These instructions guide the bot on the logic to follow, such as API calls, data transformations, or conditional steps. Testing and iterating on the instructions ensures the bot understands how to handle dynamic inputs, external integrations, and decision- making.
Salesforce documentation emphasizes that Action Instructions directly impact the bot's ability to execute workflows accurately. For example, poorly defined instructions may lead to incorrect API payloads or failure to parse responses. The Einstein Bot Developer Guide highlights that refining instructions is essential for aligning the bot's behavior with business requirements.
In contrast:
* Action Name (A) is a static identifier and does not affect functionality.
* Action Input (B) defines parameters passed to the action but does not dictate execution logic.
Thus, iterating on Action Instructions (C) ensures the action performs as expected.

 

질문 # 164
Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

• A. Prompt Template User permission set
• B. Prompt Execute Template permission set
• C. Prompt Template Manager permission set

정답：A

설명：
Comprehensive and Detailed In-Depth Explanation:Salesforce Agentforce leverages Prompt Builder, a powerful tool that allows administrators to create and manage prompt templates, which are reusable frameworks for generating AI-driven responses. These templates can be invoked by users to perform specific tasks, such as generating sales emails or summarizing records, based on predefined instructions and grounded data. In this scenario, Universal Containers wants its sales reps to have the ability toonly executethese prompt templates, meaning they should be able to run them but not create, edit, or manage them.
Let's break down the options and analyze why B. Prompt Template User permission set is the correct answer:
* Option A: Prompt Execute Template permission setThis option sounds plausible at first glance because it includes the phrase "Execute Template," which aligns with the requirement. However, there is no specific permission set named "Prompt Execute Template" in Salesforce's official documentation for Prompt Builder or Agentforce. Salesforce typically uses more standardized naming conventions for permission sets, and this appears to be a distractor option that doesn't correspond to an actual feature.
Permissions in Salesforce are granular, but they are grouped logically under broader permission sets rather than hyper-specific ones like this.
* Option B: Prompt Template User permission setThis is the correct answer. In Salesforce, the Prompt Builder feature, which is integral to Agentforce, includes permission sets designed to control access to prompt templates. The "Prompt Template User" permission set is an official Salesforce permission set that grants users the ability toexecute(or invoke) prompt templates without giving them the ability to create or modify them. This aligns perfectly with the requirement that sales reps should only execute prompt templates, not manage them. The Prompt Template User permission set typically includes permissions like "Run Prompt Templates," which allows users to trigger templates from interfaces such as Lightning record pages or flows, while restricting access to the Prompt Builder setup area where templates are designed.
* Option C: Prompt Template Manager permission setThis option is incorrect because the "Prompt Template Manager" permission set is designed for users who need full administrative control over prompt templates. This includes creating, editing, and deleting templates in Prompt Builder, in addition to executing them. Since Universal Containers only wants sales reps to execute templates and not manage them, this permission set provides more access than required, violating the principle of least privilege-a key security best practice in Salesforce.
How It Works in Salesforce
To implement this, an administrator would:
* Navigate to Setup > Permission Sets.
* Locate or create the "Prompt Template User" permission set (this is a standard permission set available with Prompt Builder-enabled orgs).
* Assign this permission set to the sales reps' profiles or individual user records.
* Ensure the prompt templates are configured and exposed (e.g., via Lightning components like the Einstein Summary component) on relevant pages, such as Opportunity or Account record pages, where sales reps can invoke them.
Why This Matters
By assigning the Prompt Template User permission set, Universal Containers ensures that sales reps can leverage AI-driven prompt templates to enhance productivity (e.g., drafting personalized emails or generating sales pitches) while maintaining governance over who can modify the templates. This separation of duties is critical in a secure Salesforce environment.
References to Official Salesforce Agentforce Specialist Documents
* Salesforce Help: Prompt Builder PermissionsThe official Salesforce documentation outlines permission sets for Prompt Builder, including "Prompt Template User" for execution-only access and "Prompt Template Manager" for full control.
* Trailhead: Configure Agentforce for ServiceThis module discusses how permissions are assigned to control Agentforce features, including prompt-related capabilities.
* Salesforce Ben: Why Prompt Builder Is Vital in an Agentforce World (November 25, 2024)This resource explains how Prompt Builder integrates with Agentforce and highlights the use of permission sets like Prompt Template User to enable end-user functionality.

 

질문 # 165
Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

• A. Creating a draft newsletter for an upcoming tradeshow.
• B. Predicting the likelihood of customers churning or discontinuing their relationship with the company.
• C. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

정답：A

 

질문 # 166
......

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