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Passing the Salesforce Certified Sales Foundations certification test is an important step in professional development, and preparing with actual Salesforce Certified Sales Foundations exam questions can help applicants achieve this certification. The Sales-101 Study Material promotes an organized approach to studying, aid applicants in identifying areas for development, build confidence and reduces exam anxiety. BraindumpsIT has created three formats for applicants to pass the Salesforce Certified Sales Foundations test on the first try.

Salesforce Sales-101 Exam Syllabus Topics:

Topic
Details

Topic 1

Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.

Topic 2

Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.

Topic 3

Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.

Salesforce Certified Sales Foundations Sample Questions (Q55-Q60):

NEW QUESTION # 55
After a salesrepresentative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?

A. Stand by the solution and point out their misunderstanding.
B. Ask questions to determine if they can get the deal back on track.
C. Compare risks and benefits using features, advantages, and benefits (FAB).

Answer: B

Explanation:
Asking questions to determine if they can get the deal backon track is the next step that the sales rep should take to address the objections from the customers after understanding their reasoning and negative emotional reaction. Asking questions helps to understand the root cause, scope, and impact of the objections, as well as to show empathy and respect for the customers' concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objections.
References:https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling

NEW QUESTION # 56
A sales representative is challenged by a customer with a competitor's product and features.
Which skill does the sales rep need to address this challenge?

A. Sales acumen
B. Product knowledge
C. Forecasting

Answer: B

Explanation:
Product knowledge isthe skill that the sales rep needs to address this challenge, because it enables the sales rep to confidently and convincingly explain how their product is superior to the competitor's product, and how it can better solve the customer's needs and challenges. The sales rep should be able to highlight the unique features and benefits of their product, and differentiate it from the competitor's product in terms of value, quality, and performance. Sales acumen and forecasting are not the best answers, because they are not directly related to the challenge of dealing with a customer who is comparing products. Sales acumen is the ability to understand the sales process and the customer's behavior, and apply the best strategies and techniques to close the deal. Forecasting is the ability to predict the future sales outcomes based on the current pipeline and historical data. References: Certification - Sales Representative - Trailhead, [Sales Rep Training:
Create Effective Selling Habits - Trailhead]

NEW QUESTION # 57
A sales representative is showing their customer how they can reduce their costs and improve productivity.
What is being delivered?

A. Use case
B. Success story
C. Value proposition

Answer: C

Explanation:
When a sales representative demonstrates how their products or services can reduce costs and enhance productivity for a customer, they are presenting a value proposition. A value proposition articulates the unique benefits and value that the company's offerings provide, distinguishing them from competitors. It focuses on the specific advantages the customer will experience, such as cost savings and productivity improvements.
Salesforce emphasizes the importance of understanding customer needs andeffectively communicating how their solutions can address those needs, which is central to crafting a compelling value proposition.
Reference:Salesforce Sales Cloud

NEW QUESTION # 58
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?

A. Fulfilmentprocedures
B. Standard engagement steps
C. Standard operating procedures

Answer: C

Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce- essentials-sales-process

NEW QUESTION # 59
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?

A. Ask questions to characterize the issue.
B. Offer friendlier terms and a lower price.
C. Propose an alternative product.

Answer: A

Explanation:
Asking questions to characterize the issue is an effective way tohandle an objection from the customer.
Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.References:
https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling

NEW QUESTION # 60
......

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Nick Hunt Nick Hunt

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