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ATLASSIAN ACP-120 (Jira Cloud Administrator) Certification Exam is a comprehensive exam designed to test an individual’s knowledge and skills in administering Jira Cloud. ACP-120 exam covers a wide range of topics related to Jira Cloud administration and is designed to test an individual’s ability to manage Jira Cloud effectively and efficiently. Achieving the certification is a valuable credential for individuals who want to demonstrate their expertise in Jira Cloud administration and can help organizations ensure that their teams are being managed by skilled professionals.

ATLASSIAN Jira Cloud Administrator Sample Questions (Q20-Q25):

NEW QUESTION # 20
A team is complaining that their Jira project is slow to use. You are able to replicate the slow behavior by viewing and trying to edit one of their issues.
Which logging option will help you or a system administrator to diagnose the problem?

• A. Use the Log Analyzer to get more information about the issue view process.
• B. Set the logging to DEBUG level on all packages causing activity for that issue.
• C. Configure Jira to record and log the JavaScript execution from the browser console.
• D. Enable profiling globally, so the logs can be inspected for anomalies when viewing the issue.

Answer: D

Explanation:
Reference: https://www.elastic.co/guide/en/kibana/current/xpack-logs-analysis.html

 

NEW QUESTION # 21
You created a new "Create a new issue or add a comment to an existing issue" mail handler. What two fields have specific settings in the handler? (Choose two.)

• A. Watchers
• B. Priority
• C. Custom Field
• D. Epic Link
• E. Reporter

Answer: B,E

Explanation:
The question pertains to configuring a"Create a new issue or add a comment to an existing issue" mail handlerin Jira Software Cloud. Mail handlers process incoming emails to create issues or add comments, and certain fields can be specifically configured to control how the handler behaves. According to Jira Cloud documentation, the two fields with specific settings in this type of mail handler areReporterandPriority.
* Explanation of the Correct Answers:
* Reporter (Option C):
* TheReporterfield specifies the user who is set as the reporter of the issue created by the mail handler. In the mail handler configuration, you can define whether the reporter is set to a default user, derived from the email's "From" address (if the email address matches a Jira user), or another specified user.
* Exact Extract from Documentation:
Configuring an email handler
When setting up a mail handler like "Create a new issue or add a comment to an existing issue," you can configure the following settings:
* Reporter: Specify the user who will be set as the reporter for new issues. Options include:
* The user associated with the email's "From" address (if they have a Jira account).
* A default user (e.g., a project lead or a specific user account).
* If no valid user is found, the handler can be configured to reject the email or use a fallback user.This setting ensures that the issue is attributed to the correct user as the reporter.(Source: Atlassian Support Documentation, "Configure email handlers in Jira Cloud")
* Why This Fits: The Reporter field is a critical setting in the mail handler, as it determines who is recorded as creating the issue, which affects permissions, notifications, and reporting.
* Priority (Option D):
* ThePriorityfield allows you to set a default priority for issues created by the mail handler if the email does not explicitly specify a priority. This ensures that new issues have a consistent priority unless overridden by the email content.
* Exact Extract from Documentation:
Field settings for mail handlers
For the "Create a new issue or add a comment to an existing issue" handler, you can specify default values for certain fields, including:
* Priority: Set a default priority for new issues (e.g., Medium, High). If the email contains a specific priority value (e.g., via a keyword or mapping), it can override the default.These settings allow you to control the behavior of issue creation and ensure consistency in field values.(Source: Atlassian Support Documentation, "Configure email handlers in Jira Cloud")
* Why This Fits: The Priority field is explicitly configurable in the mail handler to ensure that new issues are assigned an appropriate priority, making it one of the two fields with specific settings.
* Why Other Options Are Incorrect:
* Epic Link (Option A):
* TheEpic Linkfield is not specifically configurable in the mail handler settings. While you can map email content to fields like Epic Link using advanced configurations (e.g., regex or scripting in Automation), it is not a standard field with specific settings in the mail handler configuration interface.
* Extract from Documentation:
Mail handlers allow mapping of email content to standard fields like Summary, Description, or Priority.
Advanced field mappings, such as Epic Link, require custom automation rules or third-party apps.
(Source: Atlassian Support Documentation, "Automate email processing with Jira Automation")
* Custom Field (Option B):
* While custom fields can sometimes be populated via email content (e.g., through regex or automation), the mail handler's standard configuration does not provide specific settings for custom fields. The handler focuses on system fields like Reporter and Priority.
* Extract from Documentation:
Custom fields are not directly supported in the default mail handler settings. To populate custom fields, you may need to use Jira Automation or a third-party mail handler app.
(Source: Atlassian Support Documentation, "Configure email handlers in Jira Cloud")
* Watchers (Option E):
* TheWatchersfield is not a configurable setting in the mail handler. You cannot specify default watchers or automatically add watchers based on email content in the standard mail handler configuration. Watchers are typically managed manually or via automation rules.
* Extract from Documentation:
Watchers are not a configurable field in mail handlers. To add watchers automatically, use JiraAutomation or a workflow post function.
(Source: Atlassian Support Documentation, "Configure notifications and watchers")
* Additional Notes:
* The"Create a new issue or add a comment to an existing issue" mail handleris one of several mail handler types in Jira Cloud. Its configuration focuses on ensuring that issues are created with the correct metadata (e.g., Reporter, Priority) and that comments are added to existing issues based on issue keys in the email subject.
* Configuring the Reporter and Priority fields ensures that issues created via email align with project workflows and notification schemes.
:
Atlassian Support Documentation:Configure email handlers in Jira Cloud
Atlassian Support Documentation:Automate email processing with Jira Automation Atlassian Support Documentation:Configure notifications and watchers

 

NEW QUESTION # 22
In a company-managed project, a limited set of users should be notified when issues transition to Pending status, and the project admin must be able to manage the list of users. What two items must be configured?
(Choose two.)

• A. Custom event
• B. Workflow condition
• C. Project role
• D. Workflow validator
• E. Group

Answer: A,C

Explanation:
To address the requirement of notifying a limited set of users when issues transition to a "Pending" status in a company-managed project, and allowing the project admin to manage the list of users, two key configurations are necessary: aproject roleand acustom event. Below is the detailed explanation based on official Jira Software Cloud documentation.
* Project Role (Option A):
* Purpose: Project roles allow project administrators to define and manage a group of users who can be assigned specific permissions or notification responsibilities within a project. This is critical for the requirement that the project admin must manage the list of users to be notified.
* How It Works: In Jira, project roles (e.g., "Developers," "Administrators," or a custom role like
"Pending Status Notifiers") are created and managed at the project level. The project admin can add or remove users from these roles without needing global admin permissions, which aligns with the requirement for the project admin to manage the user list.
* Configuration Steps:
* Navigate toProject Settings > Peoplein the company-managed project.
* Create a new project role or use an existing one (e.g., "Pending Notifiers").
* Add users to this role as needed. The project admin can update this list at any time.
* In the notification scheme, associate the project role with the custom event (explained below) to ensure that users in this role receive notifications when the event is triggered.
* Why This Is Necessary: Using a project role ensures scalability and flexibility. Instead of hardcoding individual users or groups in the notification scheme, a project role allows the admin to dynamically manage who receives notifications without modifying the underlying configuration.
* Custom Event (Option C):
* Purpose: A custom event is required to trigger notifications specifically for thetransition to the
"Pending" status. Jira's notification system relies on events to determine when and to whom notifications are sent. By creating a custom event, you can link it to the specific workflow transition (e.g., moving to "Pending") and configure the notification scheme to notify the project role.
* How It Works: In Jira, events are fired during workflow transitions via post functions. A custom event (e.g., "Issue Moved to Pending") can be created and associated with the transition to the
"Pending" status. The notification scheme is then configured to send notifications to the designated project role when this event occurs.
* Configuration Steps:
* Navigate toSettings > System > Events(requires Jira admin permissions).
* Create a new custom event, such as "Issue Moved to Pending," with a description and an appropriate notification template (e.g., "Issue Updated").
* In the workflow used by the project, edit the transition to the "Pending" status:
* Add a post function to the transition, such as"Fire a Generic Event"or a custom event, and select the custom event ("Issue Moved to Pending").
* Update the project'snotification scheme(found inProject Settings > Notificationsor Settings > Issues > Notification Schemes):
* Map the custom event to the project role (e.g., "Pending Notifiers") to ensure that users in this role receive notifications when the event is fired.
* Why This Is Necessary: A custom event is essential because Jira's default events (e.g., "Issue Updated," "Issue Created") may not be specific enough to target only the "Pending" status transition. A custom event ensures that notifications are sent only when the issue transitions to
"Pending," meeting the requirement for targeted notifications.
* Why Other Options Are Incorrect:
* Workflow Condition (Option B):
* A workflow condition controls whether a user can execute a transition (e.g., restricting who can move an issue to "Pending"). It does not influence notifications or manage lists of users to be notified. Therefore, it is irrelevant to the requirement of notifying users and allowing the project admin to manage the user list.
* Workflow Validator (Option D):
* A workflow validator checks whether certain criteria are met before allowing a transition to proceed (e.g., ensuring a field is filled). Like conditions, validators do not handle notifications or user management for notifications, making this option incorrect.
* Group (Option E):
* While groups can be used in notification schemes to define who receives notifications, they are managed by Jira admins at the global level (viaSettings > User Management > Groups ), not by project admins. The requirement specifies that theproject adminmust manage the list of users, which is not feasible with groups since project admins lack permission to edit global groups. Project roles, however, can be managed by project admins, making them the correct choice over groups.
* Additional Notes:
* The configuration assumes a company-managed project, as team-managed projects have simpler permission and notification settings that do not support custom events or complex workflow configurations to the same extent.
* If the project admin lacks permission to edit workflows or notification schemes (which require Jira admin access), they would need to collaborate with a Jira admin to set up the custom event and initial notification scheme. However, once configured, the project admin can manage the project role's membership independently.
* The use of a custom event ensures that notifications are specific to the "Pending" status transition, avoiding unnecessary notifications for other transitions or actions.

 

NEW QUESTION # 23
Your team-managed project has a custom field called Reviewer and its field type is People. Who can be notified when the Reviewer changes?

• A. Reviewer
• B. Current User
• C. Single specified email address
• D. Group
• E. Single selected user

Answer: A

Explanation:
In a team-managed project in Jira Software Cloud, notifications can be configured to alert specific users or roles when certain events occur, such as a change to a custom field. The question specifies a custom field called "Reviewer" with a field type of People, and asks who can be notified when this field changes. Based on Jira Cloud documentation for team-managed projects, the Reviewer (the user selected in the People field) can be notified (Option A).
Explanation of the Correct Answer (Option A):
In team-managed projects, notification schemes are simplified compared to company-managed projects.
Project admins can configure notifications for specific events, such as changes to fields, through the Notifications settings in the project.
For a custom field of type People (e.g., "Reviewer"), Jira allows notifications to be sent to the user selected in that field when the field's value changes. This is because the People field type stores a reference to a Jira user, and Jira's notification system can dynamically resolve this user for notifications.
Exact Extract from Documentation:
Create and configure notifications in team-managed projects
In team-managed projects, you can set up notifications to inform specific people or roles about issue activity, like when an issue is updated or a field changes.
To configure notifications:
From your project's sidebar, select Project settings > Notifications.
Select Add notification.
Choose an event, such as Issue updated or Field changed.
Select who to notify, such as:
A specific role, like Assignee or Reporter.
A user selected in a People field (e.g., a custom field like Reviewer).
Other options like watchers or specific users, depending on the event.
Note: Notifications in team-managed projects are simpler and don't rely on notification schemes or custom events like company-managed projects.
(Source: Atlassian Support Documentation, "Configure notifications in team-managed projects") Why This Fits: The documentation confirms that a user selected in a People field (such as the "Reviewer" field) can be notified when that field changes. This makes Reviewer the correct choice, as it directly corresponds to the user selected in the custom field.
Why Other Options Are Incorrect:
Current User (Option B):
The Current User refers to the user who performs the action (e.g., the person who changes the Reviewer field). While it's possible to notify the Current User for some events in team-managed projects, the question asks specifically about notifying someone when the Reviewer field changes, and the most relevant recipient is the user selected in the Reviewer field, not the person making the change.
Extract from Documentation:
Notify the current user
You can choose to notify the user who triggers the event, like the person who updates an issue. This is available for most events in team-managed projects.
(Source: Atlassian Support Documentation, "Configure notifications in team-managed projects") Single specified email address (Option C):
Team-managed projects do not support sending notifications to a single specified email address that is not associated with a Jira user account. Notifications must be sent to users or roles within the Jira system (e.g., Assignee, Reporter, or a user in a People field).
Extract from Documentation:
Notifications in team-managed projects are sent to users or roles associated with the issue, such as the assignee, reporter, or a user in a custom field. External email addresses are not supported.
(Source: Atlassian Support Documentation, "Configure notifications in team-managed projects") Single selected user (Option D):
While team-managed projects allow notifications to be sent to a specific user (e.g., a hardcoded user selected during notification configuration), this is not dynamic and does not align with the question's focus on the Reviewer field changing. Notifying a single selected user would mean the same user is notified every time, regardless of who is set as the Reviewer, which is less relevant than notifying the actual Reviewer.
Extract from Documentation:
You can choose a specific user to notify, but this is a static selection and not tied to dynamic field values like a People field.
(Source: Atlassian Support Documentation, "Configure notifications in team-managed projects") Group (Option E):
Team-managed projects do not support sending notifications to entire groups of users. Notifications are limited to individual users, roles, or users selected in fields like People fields. This restriction simplifies the notification system in team-managed projects compared to company-managed projects.
Extract from Documentation:
Unlike company-managed projects, team-managed projects don't support notifying groups or project roles.
Notifications are limited to individual users, roles like Assignee, or users in People fields.
(Source: Atlassian Support Documentation, "Configure notifications in team-managed projects") Additional Notes:
The People field type in Jira is specifically designed to store a single user (or multiple users, depending on configuration), and it integrates with the notification system to allow dynamic notifications based on the selected user(s).
In team-managed projects, the notification configuration is more user-friendly and does not require complex setups like custom events or notification schemes, which are exclusive to company-managed projects.
The question's focus on the Reviewer field changing makes the user in that field (the Reviewer) the most logical recipient of the notification.
References:
Atlassian Support Documentation: Configure notifications in team-managed projects Atlassian Support Documentation: Create and configure custom fields Atlassian Support Documentation: Manage team-managed project settings

 

NEW QUESTION # 24
Mira is working on a story. All of a sudden, the links to all three bugs related to the story disappeared. All issues including the story and the three bugs are tracked in the DEV project, which is a classic Software project.
Which four can explain the situation (Choose four)

• A. Link issues permission was revoked for Mira
• B. A security level was applied to the linked bugs
• C. The linked bugs were deleted
• D. The links to the bugs were deleted
• E. Issue linking was disabled globally
• F. Browse Projects permission was revoked for Mira

Answer: B,C,D,E

 

NEW QUESTION # 25
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