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ITIL ITIL4-DPI최신버전시험자료, ITIL4-DPI자격증덤프

만약 아직도ITIL ITIL4-DPI인증시험 위하여 많은 시간과 정력을 소모하며 열심히 공부하고 있습니까? 아직도 어덯게하면ITIL ITIL4-DPI인증시험을 빠르게 취득할 수 있는 방법을 못찿고 계십니까? 지금KoreaDumps에서ITIL ITIL4-DPI인증시험을 안전하게 넘을 수 있도록 대책을 내드리겠습니다. 아주 신기한 효과가 있을 것입니다.

ITIL ITIL4-DPI 시험요강:

주제
소개

주제 1

• Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.

주제 2

• Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.

주제 3

• Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.

주제 4

• Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.

주제 5

• Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.

주제 6

• Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

 

>> ITIL ITIL4-DPI최신버전 시험자료 <<

ITIL4-DPI자격증덤프 & ITIL4-DPI시험대비 최신버전 문제

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최신 ITIL 4 Strategist ITIL4-DPI 무료샘플문제 (Q28-Q33):

질문 # 28
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

• A. The key benefit of services is to reduce costs and risks
• B. Services can negatively affect some outcomes while supporting others
• C. A service should introduce fewer costs than it removes
• D. Services remove risks from service consumers without introducing new ones

정답：B

설명：
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

 

질문 # 29
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

• A. Director of Sales
• B. Call Centre Manager
• C. Information Security Manager
• D. Service Level Manager

정답：A

설명：
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")

 

질문 # 30
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?

• A. Organizational change management
• B. Collecting feedback
• C. Addressing the four dimensions
• D. Elimination of waste

정답：D

설명：
ITIL DPI appliesLean principlessuch as theelimination of waste. Repeated reassignments and delays in incident handling represent a form of waste in workflow. Improving accuracy of escalation removes unnecessary handoffs and accelerates resolution, optimizing flow. This aligns with Lean-inspired waste elimination. OCM (D) is about managing people through change, not fixing workflow inefficiencies.
(Reference: ITIL 4 Strategist DPI, section on "Lean principles - eliminate waste and optimize flow")

 

질문 # 31
Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?

• A. Vision
• B. Improvement
• C. Direction
• D. Planning

정답：B

설명：
Thecontinual improvement modelin ITIL DPI explicitly requires reviewing data and performance outcomes to determine what is successful and what requires adjustment. This is the essence ofimprovement-using measurement and feedback to guide future action. Direction (A) and vision (D) are long-term guiding elements, while planning (B) organizes work. Onlyimprovementis about data-driven reflection and adaptation.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement model - steps to evaluate and adapt")

 

질문 # 32
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

• A. Tactical
• B. Operational
• C. Strategic
• D. Project

정답：C

설명：
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

 

질문 # 33
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