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ISQI CTFL-UT exam consists of 40 multiple-choice questions that need to be answered within 60 minutes. The passing score for the exam is 65%, and candidates who successfully pass the exam will be awarded the ISQI CTFL-UT certification. ISTQB Certified Tester-Foundation Level - Usability Testing certification is valid for five years, after which professionals will need to renew their certification. CTFL-UT Exam is a great way for professionals to demonstrate their knowledge and skills in the field of usability testing and enhance their career prospects.

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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is a professional certification that is designed to measure an individual's knowledge and skills in the field of usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification is offered by the International Software Quality Institute (ISQI) and is recognized worldwide as a standard in the industry.

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which of the following is a principal task of the usability test moderator role?

A. Log usability problems
B. Create a survey plan
C. Write a usability test plan
D. Define testing tasks

Answer: D

Explanation:
The usability test moderator plays a crucial role during the execution phase of a usability test. Their principal task is to facilitate the test sessions by guiding participants through predefined testing tasks, observing behaviors, and ensuring that the test environment is neutral and free from bias. Defining testing tasks, however, is primarily done during the test design phase by the usability test designer or analyst, but the moderator ensures these tasks are clearly communicated and administered to participants during the session.
Logging usability problems (option B) is often done by observers or analysts reviewing session recordings or notes, not directly by the moderator during live testing. Creating a survey plan (option C) and writing the usability test plan (option D) are preparatory activities generally done before the test sessions and are not the moderator's main focus. Therefore, the principal role of the moderator centers on conducting the sessions and managing task delivery effectively to obtain authentic user interaction with the system under test.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Process for usability testing

NEW QUESTION # 27
You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A. Usability Review
B. User surveys
C. Usability testing
D. Accessibility Evaluation

Answer: A

Explanation:
When actual users cannot be included, a usability review (often an expert or heuristic evaluation) is the most practical method. Trained evaluators examine the interface against usability principles and standards to identify potential issues. Surveys require user input, and usability testing cannot proceed without users.
Accessibility evaluation targets inclusivity for users with impairments, which is related but not a substitute for overall usability evaluation. Therefore, option A is the only valid method under these constraints.
References:
Nielsen Norman Group: Heuristic Evaluation
Usability.gov: Expert Reviews and Inspections
ISO 9241-110 - Usability Principles

NEW QUESTION # 28
Which of the following statements about usability testing is true?

A. A usability test consists of one usability test session
B. The conditions under which a usability test is done are irrelevant
C. The preparation of a usability test is optional
D. Before the usability test sessions, a pilot usability test session can be conducted

Answer: D

Explanation:
A pilot usability test session is a critical step prior to conducting the actual usability test. Its purpose is to ensure that the test setup, task design, and moderator instructions are clear and function as expected.
According to ISO 9241-210 and the Nielsen Norman Group's best practices, pilot testing helps detect unforeseen issues and fine-tune the process. Options A and B are incorrect because testing conditions must reflect realistic scenarios, and thorough preparation is essential to gather meaningful usability data. Option D is also incorrect; a usability test typically consists of multiple sessions with different users to gather sufficient data for analysis. The pilot session ensures everything works smoothly before involving real participants.
References:
ISO 9241-210:2019, Ergonomics of human-system interaction - Human-centred design Nielsen Norman Group: Usability Testing 101 Usability.gov: Pilot Testing
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NEW QUESTION # 29
Which of the following is a principal task of the usability tester role?

A. Communicate with test participant
B. Define testing tasks
C. Perform pre-session briefing of participants
D. Discuss findings from usability test

Answer: A

Explanation:
The usability tester, often synonymous with the usability test moderator in practice, is primarily responsible for interacting directly with the test participants during the usability testing sessions. This role includes communicating with participants to guide them through test tasks, answering questions without leading responses, and ensuring the session runs smoothly. Effective communication is essential to facilitate participant comfort, elicit genuine user behaviors, and capture accurate usability data.
Performing the pre-session briefing (Option A) may be done by the usability tester but is often a shared responsibility or part of test facilitation protocols. Discussing findings (Option C) typically falls to analysts or usability experts after testing sessions are completed and data analyzed. Defining testing tasks (Option D) is usually done by test designers or analysts during test planning, not during the test execution.
Therefore, communicating with test participants during testing is a core, principal task of the usability tester role.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing roles and responsibilities
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NEW QUESTION # 30
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
B. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
C. Users buy the software product but repeatedly need to call support because they don't understand how to use it
D. Users resist using a software product which is essential for their daily work because it lacks usability

Answer: B

Explanation:
The scenario describes a situation where the interface misleads users into making serious financial mistakes due to poor design, such as confusing decimal separators. Even though the system functions correctly, it facilitates critical user errors. This constitutes a major usability risk with potential legal and financial consequences. Therefore, the correct risk to address is increased liability due to financial loss caused by a poorly designed or deceptive interface (option D). The other options focus on usability-related dissatisfaction, resistance, or lack of adoption, which are not the key concern in this scenario.
References:
ISO 9241-210:2019 - Risk Management in Usability Engineering
Nielsen Norman Group: Error Prevention in UI Design
IEEE 1028: Standard for Software Reviews and Risk-Based Usability
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NEW QUESTION # 31
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Neil Reed Neil Reed

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