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100-140 Learning Engine | VCE 100-140 Dumps

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

• Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 2

• Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Topic 3

• Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Topic 4

• Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 5

• Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

 

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q263-Q268):

NEW QUESTION # 263
A digital media company wants to upgrade their graphic workstations to handle real-time 3D rendering more efficiently.
Which GPU specification is most critical to improve performance for this task?

• A. Enhanced DirectX support
• B. Higher GPU clock speed
• C. Higher VRAM capacity
• D. Increased GPU core count

Answer: C

Explanation:
Correct Answer. C. Higher VRAM capacity For real-time 3D rendering, having a higher VRAM capacity is crucial as it allows the GPU to store more texture and scene data, which significantly enhances rendering performance and detail at higher resolutions.
Option A is incorrect because while a higher core count improves general processing power, it is VRAM capacity that more directly impacts 3D rendering performance.
Option B is incorrect because higher clock speed can boost overall speed but does not necessarily equate to better handling of large-scale 3D rendering tasks.
Option D is incorrect because
while enhanced DirectX support is beneficial for compatibility with rendering software, it does not inherently improve the handling of real-time 3D rendering data as much as VRAM capacity does.

 

NEW QUESTION # 264
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?

• A. Restrict file syncing to non-business hours only
• B. Enable "Offline Access" for all files in Google Drive
• C. Turn on "Stream files" in Google Drive for desktop settings
• D. Increase the cache size of the local Google Drive folder

Answer: C

Explanation:
Streaming files directly from Google Drive instead of syncing them fully to local storage allows users to access large files more quickly and reduces local storage requirements, which can improve performance for teams dealing with large datasets.
Option A is incorrect because offline access involves syncing files locally, which could use significant disk space and might not improve performance for large files.
Option C is incorrect because while increasing cache size may help with smaller files, it does not fundamentally address the performance issues associated with accessing large files frequently.
Option D is incorrect because restricting file syncing to off-hours does not help with real-time access needs during business operations.

 

NEW QUESTION # 265
What is the most appropriate first step when assisting a user who is unable to log in due to a forgotten password?

• A. Verify the user's identity using pre-established security questions or verification methods
• B. Delete the user account and create a new one
• C. Immediately reset the password without verification
• D. Advise the user to try remembering their password harder

Answer: A

Explanation:
Correct Answer. B. Verify the user's identity using pre-established security questions or verification methods. Verifying the user's identity before resetting a password ensures that the request is legitimate, protecting user data and access from unauthorized attempts.
Option A is incorrect because resetting the password without verifying the user's identity can lead to security breaches.
Option C is incorrect as merely advising the user to try to remember their password does not actively assist in resolving the issue.
Option D is incorrect because deleting and recreating the user account can lead to data loss and unnecessary complications.

 

NEW QUESTION # 266
A system administrator suspects that a service is not releasing TCP ports after use. Which ss command option should they use to list all TCP sockets in use, including those in the TIME_WAIT state?

• A. ss -w
• B. ss -t -a
• C. ss -i
• D. ss -u -a

Answer: B

Explanation:
Correct Answer. A. ss -t -a The command ss -t -a displays all TCP sockets, including non- listening and those in TIME_WAIT state, which is useful for diagnosing potential issues with TCP connections not closing properly.
Option B is incorrect. ss -u -a shows UDP sockets, which are not relevant when checking for issues with TCP port releases.
Option C is incorrect. ss -w is not a valid ss command option.
Option D is incorrect. ss -i shows internal TCP information but does not list all TCP connections comprehensively like ss -t -a.

 

NEW QUESTION # 267
In documenting the resolution of a software error that caused data loss, what is the most important information to include to ensure the documentation is clear and comprehensive?

• A. The emotional responses of the users affected by the data loss
• B. General suggestions for improving software reliability
• C. The recovery process, the data recovered, and any data permanently lost
• D. A detailed timeline of user reports and IT responses

Answer: C

Explanation:
A clear and comprehensive documentation should include specific details about how the data recovery was handled, what data was successfully recovered, and what was permanently lost.
This provides a factual and direct account of the results, which is critical for assessing the impact of the incident and planning future prevention strategies.
Option A is incorrect because the emotional
responses of users, while potentially relevant to customer service, do not convey the technical resolution or results.
Option C is incorrect as general suggestions do not provide specific results related to the incident.
Option D is incorrect because a timeline, while helpful for context, does not focus on the specific outcomes of the troubleshooting efforts.

 

NEW QUESTION # 268
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