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Salesforce Agentforce-Specialist Exam Syllabus Topics:

Topic
Details

Topic 1

Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.

Topic 2

Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

Topic 3

Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.

Topic 4

Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

Topic 5

Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

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Salesforce Certified Agentforce Specialist Sample Questions (Q226-Q231):

NEW QUESTION # 226
Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

A. Record summary prompt template
B. Flex prompt template
C. Email generation prompt template

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
UC needs an AI solution to suggest products from a catalog for its sales team. Let's assess the prompt template types in Prompt Builder.
* Option A: Record summary prompt templateRecord summary templates generate concise summaries of records (e.g., Case, Opportunity). They're not designed for product recommendations, which require dynamic logic beyond summarization, making this incorrect.
* Option B: Email generation prompt templateEmail generation templates craft emails (e.g., customer outreach). While they could mention products, they're not optimized for standalone recommendations, making this incorrect.
* Option C: Flex prompt templateFlex prompt templates are versatile, allowing custom inputs (e.g., catalog data from objects or Data Cloud) and instructions (e.g., "Suggest products based on customer preferences"). This flexibility suits UC's need to recommend products dynamically, making it the correct answer.
Why Option C is Correct:
Flex templates offer the customization needed to suggest products from a catalog, aligning with Salesforce's guidance for tailored AI outputs.
References:
Salesforce Agentforce Documentation: Prompt Builder > Flex Templates- Details dynamic use cases.
Trailhead: Build Prompt Templates in Agentforce- Covers Flex for custom scenarios.
Salesforce Help: Prompt Template Types- Confirms Flex versatility.

NEW QUESTION # 227
A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Agentforce capability helps the representative accomplish this?

A. Invoke a flow which makes a call to external data to create a Knowledge article.
B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
C. Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The scenario involves a customer service representative needing to cancel flights due to a weather alert and review existing Knowledge articles for guidance on canceling and rebooking. Agentforce provides capabilities to streamline such tasks. The most suitable option is Option B, which allows the agent to
"execute tasks based on available actions" (e.g., canceling flights via a predefined action) while "answering questions using information from accessible Knowledge articles." This capability leverages Agentforce's ability to integrate Knowledge articles into the agent's responses, enabling the representative to ask questions (e.g., "How do I cancel a flight?") and receive AI-generated answers grounded in approved Knowledge content. Simultaneously, the agent can trigger actions (e.g., a Flow to update the custom object) to perform the cancellations, meeting all requirements efficiently.
* Option A: Invoking a Flow to call external data and create a Knowledge article is unnecessary. The representative needs to review existing articles, not create new ones, and there's no indication external data is required for this task.
* Option B: This is correct. It combines task execution (canceling flights) with Knowledge article retrieval, aligning with the representative's need to act and seek guidance from existing content.
* Option C: Generating a new Knowledge article based on prompts is not relevant. The representative needs to use existing articles, not author new ones, especially in a time-sensitive weather alert scenario.
Option B best supports the representative's workflow in Agentforce.
:
Salesforce Agentforce Documentation: "Knowledge Replies and Actions" (Salesforce Help: https://help.
salesforce.com/s/articleView?id=sf.agentforce_knowledge_replies.htm&type=5) Trailhead: "Agentforce for Service" (https://trailhead.salesforce.com/content/learn/modules/agentforce-for- service)

NEW QUESTION # 228
A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A. Data Cloud Admin and Prompt Template Manager
B. Prompt Template User and Data Cloud Admin
C. Prompt Template Manager and Prompt Template User

Answer: A

Explanation:
The data scientist requires permissions for Einstein Studio (model management) and Prompt Builder (template creation). Note: "Einstein Studio" may be a misnomer for Data Cloud's model management or a related tool, but we'll interpret based on context. Let's evaluate.
* Option A: Prompt Template Manager and Prompt Template UserThere's no distinct "Prompt Template Manager" or "Prompt Template User" permission set in Salesforce-Prompt Builder access is typically via "Einstein Generative AI User" or similar. This option lacks coverage for Einstein Studio
/Data Cloud, making it incorrect.
* Option B: Data Cloud Admin and Prompt Template ManagerThe "Data Cloud Admin" permission set grants access to manage models in Data Cloud (assumed as Einstein Studio's context), including viewing and editing AI models. "Prompt Template Manager" isn't a real set, but Prompt Builder creation is covered by "Einstein Generative AI Admin" or similar admin-level access (assumed intent).
This combination approximates the needs, making it the closest correct answer despite naming ambiguity.
* Option C: Prompt Template User and Data Cloud Admin"Prompt Template User" isn't a standard set, and user-level access (e.g., Einstein Generative AI User) typically allows execution, not creation.
The data scientist needs to create templates, so this lacks sufficient Prompt Builder rights, making it incorrect.
Why Option B is Correct (with Caveat):
"Data Cloud Admin" covers model management in Data Cloud (likely intended as Einstein Studio), and
"Prompt Template Manager" is interpreted as admin-level Prompt Builder access (e.g., Einstein Generative AI Admin). Despite naming inconsistencies, this fits the requirements per Salesforce permissions structure.
References:
Salesforce Data Cloud Documentation: Permissions - Details Data Cloud Admin for models.
Trailhead: Set Up Einstein Generative AI - Covers Prompt Builder admin access.
Salesforce Help: Agentforce Permission Sets - Aligns with admin-level needs.

NEW QUESTION # 229
Choose 1 option.
Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production.
What should the administrator do to deploy an agent?

A. Create an outbound change set with all the necessary agent components, then upload to production.
B. Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used,
C. Export agent components as JSON files and manually import them inte production using the Metadata API.

Answer: A

Explanation:
As per the AgentForce Deployment and Lifecycle Management Guide, AgentForce agents, including their topics, actions, and prompt templates, can be deployed from sandbox to production using Salesforce change sets.
Administrators should create an outbound change set in the sandbox environment that includes all relevant components (Agent definition, prompt templates, topic configurations, flows, and permissions) and then upload it to production for validation and deployment. This process ensures consistency, auditability, and proper dependency tracking between environments.
Option A is incorrect because manual recreation is inefficient and error-prone. Option B is not recommended, as JSON export/import is for development backups and advanced metadata operations, not for standard deployments.
Hence, the correct approach per AgentForce's best practices is Option C - Create an outbound change set and deploy it to production.
Reference: AgentForce Administration Guide - "Deploying Agents and Components via Change Sets."

NEW QUESTION # 230
An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.
What is the correct method for theAgentforce Specialistto assign actions to an Agent?

A. Assign the action to a Topic first on Action Builder.
B. Assign the action to a Topic First in Agent Builder.
C. Assign the action to a Topic first on the Agent Actions detail page.

Answer: A

Explanation:
* Action Builderis the central place in Salesforce Agentforce where you define and manage actions that your AI agents can perform.This includes connecting actions to various tools and systems.
* Topicsin Agentforce represent the different tasks or intents that an AI agent can handle. By assigning an action to a Topic in Action Builder, you're essentially telling the agent, "When you encounter this type of request or situation, perform this action."

NEW QUESTION # 231
......

The Salesforce sector is an ever-evolving and rapidly growing industry that is crucial in shaping our lives today. With the growing demand for skilled Salesforce professionals, obtaining Salesforce Certified Agentforce Specialist (Agentforce-Specialist) certification exam has become increasingly important for those who are looking to advance their careers and stay competitive in the job market.

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