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Information-Technology-Management: WGU Information Technology Management QGC1 exam cram sheet - Pass4sure preparation materials

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WGU Information Technology Management QGC1 Sample Questions (Q22-Q27):

NEW QUESTION # 22
How might a leader manage conflict constructively?

A. By limiting conversations to scheduled team updates
B. By prioritizing task completion over team dynamics
C. By favoring top-down decisions to reduce conflict arising from team input
D. By fostering respectful dialogue between employees

Answer: D

Explanation:
Effective leaders manage conflict constructively by encouraging open, respectful dialogue between employees. This allows issues to be addressed directly, builds trust, and strengthens team cohesion.
Constructive conflict management focuses on resolution and collaboration rather than suppression or avoidance.
Option A: Incorrect-restricting conversations can allow conflicts to grow unresolved.
Option B: Incorrect-top-down control may suppress input and damage morale.
Option D: Incorrect-ignoring team dynamics undermines long-term effectiveness.
Thus, the best approach is fostering respectful dialogue between employees.
Reference:
WGU Information Technology Management - Leadership and Organizational Behavior, section on Conflict Management.43

NEW QUESTION # 23
What is a benefit of manufacturing enterprise resource planning (ERP) systems?

A. Customized machine software
B. Enhanced supplier marketing
C. Streamlined hiring processes
D. Improved material coordination

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A key benefit of manufacturing ERP systems is improved coordination of materials used in production. ERP integrates purchasing, inventory management, and production planning so that materials and components are:
Ordered at the right time
Delivered in the right quantities
Available at the correct locations for manufacturing activities
This integration reduces stockouts, excess inventory, and delays caused by missing parts, thereby making production more efficient and reliable. Improved material coordination supports smoother workflows on the production floor and better alignment between demand and supply.
Option A (Customized machine software) refers to specialized software for specific machines or equipment, which is not the primary benefit of a manufacturing ERP system.
Option B (Streamlined hiring processes) is a human resources function and would be associated with HR systems, not specifically manufacturing ERP.
Option C (Enhanced supplier marketing) relates more to marketing and promotion to suppliers, which is not a central benefit of manufacturing ERP.
Thus, the primary benefit listed that aligns with manufacturing ERP is improved material coordination.

NEW QUESTION # 24
What is the role of executive sponsors in a project?

A. Collaborating with project staff to ensure their own interests are represented
B. Providing financial resources for a project
C. Tracking to ensure all key project milestones are completed on time
D. Defining and developing the project plan

Answer: B

Explanation:
* Role of Executive Sponsors in a Project:
* Executive sponsors aresenior stakeholdersresponsible forproviding financial resourcesand ensuring the project aligns with organizational strategy.
* They advocate for the project at the executive level and help remove obstacles that could hinder its success.
* Key Responsibilities:
* Securing funding and allocating resources.
* Ensuring alignment with business goals and priorities.
* Supporting the project team by addressing high-level challenges.
* Incorrect Options Analysis:
* A. Tracking milestones:This is typically the role of the project manager.
* B. Developing the project plan:Also the responsibility of the project manager.
* D. Representing staff interests:Sponsors focus on organizational priorities, not individual interests.
References and Documents of Information Technology Management:
* "Executive Sponsorship in Project Management" (PMI Whitepaper).
* ITIL Governance and Sponsorship Guidelines (Axelos).

NEW QUESTION # 25
Which phase of the waterfall methodology is executed immediately prior to the implementation phase?

A. Development
B. Analysis
C. Testing
D. Maintenance

Answer: C

Explanation:
In the Waterfall methodology, the phases flow sequentially:
Requirements → 2. Analysis → 3. Design → 4. Development → 5. Testing → 6. Implementation → 7. Maintenance.
The Testing phase comes immediately before Implementation, where the system is validated, bugs are fixed, and readiness is confirmed before deployment.
Option A: Analysis occurs much earlier in the process.
Option C: Development precedes testing, not implementation.
Option D: Maintenance comes after implementation.
Thus, the correct phase immediately before implementation is Testing.
Reference:
WGU Information Technology Management - Systems Development Methodologies, section on Waterfall Model.

NEW QUESTION # 26
Which method helps prevent scope creep?

A. Allowing minor scope changes without review
B. Defining the scope clearly in the project plan
C. Adding extra features to improve satisfaction
D. Including new scope requests during the project

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Scope creep occurs when additional work, features, or requirements are added to a project without proper evaluation, approval, or changes to time, cost, or resources. The most effective way to prevent scope creep is to define the scope clearly in the project plan and use that definition as a scope baseline to control changes.
A clear scope in the project plan includes:
A project scope statement that describes what is included and what is excluded.
A work breakdown structure (WBS) that decomposes work into defined deliverables.
A scope baseline against which all change requests are evaluated.
A formal change control process to review, approve, or reject scope changes.
Why the other options are incorrect:
B . Adding extra features to improve satisfaction - Adding features without proper approval is a direct cause of scope creep.
C . Allowing minor scope changes without review - Even small changes, if unmanaged, accumulate and change the project's scope, cost, and timeline.
D . Including new scope requests during the project - New scope may be appropriate, but only after formal review and approval, not automatically.
Therefore, defining the scope clearly in the project plan (and managing against it) is the method that helps prevent scope creep, making A the correct answer.

NEW QUESTION # 27
......

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