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CRT-261 Cert & CRT-261 Detailed Study Plan

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The Salesforce CRT-261 practice test questions are getting updated on the daily basis and there are also up to 1 year of free updates. Earning the Salesforce CRT-261 certification exam is the way to grow in the modern era with high-paying jobs. The 24/7 support system is available for the customers so that they can get the solution to every problem they face and pass Certification Preparation for Service Cloud Consultant (CRT-261) exam. You can also evaluate the CRT-261 prep material with a free demo. Buy Now!

Salesforce CRT-261 Exam consists of 60 multiple-choice questions that candidates need to complete within 105 minutes. The passing score for CRT-261 exam is 70%, and candidates need to achieve this score to get certified. Salesforce offers various resources to help candidates prepare for the exam, including official study guides, online courses, and practice exams. Candidates can also attend training sessions offered by Salesforce or its partners to enhance their knowledge and skills.

>> CRT-261 Cert <<

Salesforce - CRT-261 - Valid Certification Preparation for Service Cloud Consultant Cert

It is proved that if you study with our CRT-261 exam questions for 20 to 30 hours, then you will be able to pass the CRT-261 exam with confidence. Because users only need to spend little hours on the CRT-261 quiz guide, our learning materials will help users to learn all the difficulties of the test site, to help users pass the qualifying examination and obtain the qualification certificate. If you think that time is important to you, try our CRT-261 Learning Materials and it will save you a lot of time.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q63-Q68):

NEW QUESTION # 63
Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact center manager analyze? Choose 3 answers

A. Average number of days to close cases
B. Number of open cases per day
C. Number of closed cases on first call
D. Number of cases escalated
E. Number of new customers added

Answer: A,B,D

NEW QUESTION # 64
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

A. Prepare, Plan, Validate, Execute, Test
B. Plan, Prepare, Test, Execute, Validate
C. Plan, Prepare, Validate, Execute, Test
D. Prepare, Plan, Test, Execute, Validate

Answer: D

Explanation:
The steps are as follows:
* Prepare: Identify the data sources, formats, volumes, and quality. Define the data mapping and transformation rules. Cleanse and deduplicate the data.
* Plan: Define the migration strategy, scope, timeline, resources, and tools. Establish the security and backup procedures. Document the migration plan and get approval from stakeholders.
* Test: Perform a trial run of the migration using a subset of data in a sandbox environment. Verify the data quality, integrity, and performance. Identify and resolve any issues or errors.
* Execute: Perform the actual migration using the full data set in the production environment. Follow the migration plan and monitor the progress. Log any issues or errors and resolve them as soon as possible.
* Validate: Review the migrated data and compare it with the source data. Check for any discrepancies, duplicates, or missing values. Confirm that the data meets the business requirements and expectations.
Verified References: [Data Migration Strategy in Salesforce]

NEW QUESTION # 65
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

A. Web to case forms
B. Omni channel routing
C. On-Demand Email-to-case
D. Standard email to case

Answer: C

NEW QUESTION # 66
Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

A. Implement Customer Communities with Content.
B. Implement Employee Communities with Content.
C. Implement Partner Communities with Knowledge.
D. Implement Customer Communities with Knowledge.

Answer: D

NEW QUESTION # 67
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

A. Enable the Moderation feature to automatically create cases from posts.
B. Retrieve Social Studio credentials.
C. Select two Twitter or Facebook accounts.
D. Create and assign permission sets to give agents social account access.

Answer: A,D

NEW QUESTION # 68
......

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Lucas Perry Lucas Perry

Biography

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