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SAP C_C4H56_2411 Reliable Exam Question - Training C_C4H56_2411 Online

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings need to be activated for the tenant.
B. The administrator must create an initial user in order to log in to the tenant for the first time.
C. The customer needs to provision new tenants.
D. Any test tenants need to be purchased separately.

Answer: C,D

NEW QUESTION # 63
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set up deals
B. Set up Agent Desktop
C. Set scoping attributes
D. Maintain case types

Answer: B,D

NEW QUESTION # 64
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. An active service contract must be added to the installed base.
B. A customer needs to be assigned to the installed base.
C. At least one registered product must be assigned to the installed base.
D. The installed base must be set to active status.

Answer: C,D

NEW QUESTION # 65
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Customer
B. Registered product
C. Warranty
D. Maintenance plan

Answer: B,C

NEW QUESTION # 66
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to an employee
B. Assign a business role to a service organization
C. Assign a business role to a user
D. Set up the case designer with the assignment step employee

Answer: A,C

Explanation:
To grant access to service objects (e.g., cases) in SAP Service Cloud V2, administrators must assign a business role to a user to define their permissions for accessing specific objects. Similarly, assigning a business role to an employee ensures the employee has the necessary access rights linked to their user account. According to SAP documentation, "Access to service objects is granted by assigning business roles to users or employees." Assigning a business role to a service organization (B) is not a standard action, as roles are assigned to individuals. Setting up the case designer with the assignment step employee (D) is for case routing, not object access.
Reference:
SAP Help Portal: Business Role Assignment in SAP Service Cloud V2
SAP Learning: Access Management for Service Objects

NEW QUESTION # 67
......

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Leo Hill Leo Hill

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