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ServiceNow CIS-CSM Study Guide Pdf | Valid CIS-CSM Exam Forum

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is a professional certification that validates an individual's knowledge and expertise in implementing and managing ServiceNow's Customer Service Management (CSM) module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is designed for individuals who work in customer service management and are responsible for implementing and configuring ServiceNow's CSM solutions. CIS-CSM exam covers various topics such as CSM fundamentals, service level agreements, service catalog, case management, knowledge management, and reporting.

ServiceNow CIS-CSM Exam covers various topics related to Customer Service Management, including Case Management, Knowledge Management, Service Level Agreements, and Service Catalog Management. CIS-CSM exam tests the candidate's knowledge of the principles and best practices of Customer Service Management, as well as their ability to configure and customize ServiceNow applications to meet specific business requirements. CIS-CSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.

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The ServiceNow CIS-CSM Exam covers a range of topics related to customer service management, including case management, service level agreements, customer service portals, and reporting and analytics. Candidates are expected to have a deep understanding of the ServiceNow platform and how it can be configured to meet the specific requirements of their organization.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q141-Q146):

NEW QUESTION # 141
When are any changes to the platform considered a customization?

A. If they are NOT applied through the usage of built-in tools on the Now Platform
B. When there are business demands for custom functionality that is not offered out-of-the-box
C. When they are solely implemented for a custom application
D. When they require an implementation spread across all project phases

Answer: B

NEW QUESTION # 142
An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:
Choose 2 answers

A. Partner-to-account
B. Account-to-customer
C. Account-to-account
D. Customer-to-Consumer
E. Partner-to-customer

Answer: A,C

NEW QUESTION # 143
Which type of catalog item may be found in a Service Catalog?

A. Requested Items
B. Execution Plans
C. Categories
D. Content Items Most Voted

Answer: D

NEW QUESTION # 144
What are the types of matching criteria for Customer Service? (Choose four.)

A. Matching Skills Most Voted
B. Distance
C. Partner Hours
D. Availability Today Most Voted
E. Assigned Cases Most Voted
F. Certifications
G. Last Assigned Most Voted

Answer: A,D,E,G

NEW QUESTION # 145
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

A. B2C
B. B2B

Answer: A

NEW QUESTION # 146
......

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Leo Fisher Leo Fisher

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