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Health-Cloud-Accredited-Professional Valid Exam Vce & Health-Cloud-Accredited-Professional Valid Test Experience

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Salesforce Health Cloud Accredited Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers

A. Enable contacts to relate to multiple accounts.
B. Log a support case to have person accounts enabled.
C. Enable Chatter settings from Setup.
D. Enable data protection details available in records.
E. Enable person accounts from Setup.

Answer: A,B,C

Explanation:
Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:
* Log a Support Case to Enable Person Accounts (Option B):
* Health Cloud relies on Person Accounts to manage patients as individuals.
* Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.
* Enable Contacts to Relate to Multiple Accounts (Option C):
* This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.
* Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.
* Enable Chatter Settings (Option E):
* Chatter is used in Health Cloud for collaboration and real-time updates.
* Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.
* Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.
* Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).
References:
Health Cloud Installation Guide
Enabling Person Accounts
Contacts to Multiple Accounts

NEW QUESTION # 67
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received frompatients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

A. Integrated Care Management
B. Care Authorizations
C. Utilization Management
D. Intelligent Document Automation

Answer: C,D

Explanation:
Step-by-Step Explanation:
* Intelligent Document Automation:
* Exact Extract:
"Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows." Reference:Administer Health Cloud - Intelligent Document Automation Utilization Management:
Exact Extract:
"Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations." Reference:Administer Health Cloud - Utilization Management Why Not Other Options?
Integrated Care Management:Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations:Part of Utilization Management but not the capability for document ingestion and process automation.

NEW QUESTION # 68
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.
Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

A. Health Cloud Member Referral Management Reports
B. Health Cloud Reports for Patient Referral Management
C. Health Cloud Referral Management Reports
D. Health Cloud Network Management Reports

Answer: B

Explanation:
Salesforce Health Cloud offers various unmanaged packages that extend its functionality by providing specialized tools and prebuilt components. For Bloomington Caregivers aiming to analyze patient referrals through Salesforce reports and dashboards, the Health Cloud Reports for Patient Referral Management unmanaged package is specifically designed to meet this need.
This package includes:
* Prebuilt Reports: A set of reports focused on key metrics related to patient or member referrals, such as referral status, sources, and outcomes.
* Dashboard: A comprehensive dashboard that consolidates these reports, providing visual insights into referral patterns and performance.
By installing this package, Bloomington Caregivers can leverage ready-made analytical tools to monitor and optimize their referral processes without the need to develop custom reports from scratch. This accelerates the implementation timeline and ensures that best practices in referral management reporting are utilized.
Installation Steps:
* Access the Installer URL: Navigate to the installer URL for the Health Cloud Reports for Patient Referral Management package: Health Cloud Reports for Patient Referral Management.
* Log In to Salesforce: Ensure you are logged into the Salesforce org where you intend to install the package.
* Select Installation Audience: Choose the appropriate installation option (e.g., Install for Admins Only, Install for All Users, or Install for Specific Profiles) based on your organization's requirements.
* Install the Package: Follow the on-screen instructions to complete the installation.
* Verify Installation: After installation, navigate to the "Installed Packages" section in Setup to confirm that the package is listed.
* Assign Permissions: Ensure that users who need access to the reports and dashboard have the necessary permissions. This may involve assigning specific permission sets or updating profile settings.
* Customize as Needed: While the package provides prebuilt reports and a dashboard, you can customize them to better fit your organization's specific needs.
Implementing this package enables Bloomington Caregivers to effectively analyze and manage patient referrals, leading to improved operational efficiency and patient care outcomes.
References:
Install Health Cloud Packages
Monitor Patient Referrals

NEW QUESTION # 69
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?

A. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
B. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
C. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.

Answer: D

Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
Include "Bloomington ID":
This custom field should be added as a required verifier and also included in search results.
Modify "Birth Date":
Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
Add Two New Identity Verification Process Field Records for 'Bloomington ID':
Field Type: Result Field: Ensures the field appears in the search results.
Field Type: Required Verifier: Makes this field mandatory for identity verification.
Modify Birth Date Record:
Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to "Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
Reference:
Administer Health Cloud
Flow Builder Documentation for Identity Verification

NEW QUESTION # 70
Bloomington Caregivers would like to display patient Information from both Salesforce standard objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?
Choose 3 answers

A. Visualforce Pages
B. Salesforce Flows
C. Integration Procedures
D. DataRaptors
E. FlexCards

Answer: C,D,E

Explanation:
To display patient information from both Salesforce standard objects and external systems on the patient record page in Health Cloud, the most efficient approach involves leveraging declarative tools from OmniStudio, such as Integration Procedures, FlexCards, and DataRaptors. These tools enable seamless integration and visualization of data across systems.
* Purpose:Integration Procedures are server-side processes used to retrieve, transform, and orchestrate data from Salesforce and external systems. They are ideal for connecting to external APIs or databases to fetch real-time patient data.
* Key Features:
* Retrieve data from multiple sources, including Salesforce objects and external APIs.
* Perform transformations and calculations before presenting the data.
* Execute multiple actions in a single server call for improved performance.
* Implementation Steps:
* Design Integration Procedure: Configure actions to fetch data from standard Salesforce objects and external systems via REST or SOAP API.
* Connect External Systems: Use the External Services framework or Apex adapters to call external APIs.
* Output Data: Structure the data to be consumed by a FlexCard or a Lightning Web Component (LWC).
Reference:
Integration Procedures Overview
2. FlexCards (Answer D):Purpose:FlexCards are reusable, lightweight UI components that display data from Salesforce and external systems. They provide a framework for creating dynamic and interactive visualizations on record pages.
Key Features:
Aggregate data from multiple sources into a single, cohesive view.
Include actions like navigation, editing, or triggering Integration Procedures.
Display related data in context using customizable layouts.
Implementation Steps:
Design the FlexCard: Use the FlexCard Designer in OmniStudio to build the component with fields and actions.
Bind Data Sources: Link the FlexCard to the data fetched by the Integration Procedure.
Deploy on Patient Record Page: Add the FlexCard to the Lightning App Builder for the patient record page.
Reference:
FlexCards Overview
3. DataRaptors (Answer E):Purpose:DataRaptors are declarative tools used to extract, transform, and load data to and from Salesforce objects. They handle data processing between the database and UI components like FlexCards.
Key Features:
Perform CRUD operations on Salesforce data.
Transform data using formulas, mappings, and default values.
Simplify interactions with Salesforce objects for components like FlexCards.
Implementation Steps:
Configure DataRaptors: Set up DataRaptor Extracts to pull data from Salesforce standard objects and DataRaptor Loads to save updates.
Integrate with FlexCards: Use the output of DataRaptors as input to FlexCards for dynamic data presentation.
Reference:
DataRaptors Overview
Why Other Options Are Less Relevant:A. Salesforce Flows:While Flows are powerful for automation and guided processes, they are not optimized for displaying real-time, integrated data from external systems on a record page.
C: Visualforce Pages:Visualforce is a legacy framework with limited flexibility compared to modern tools like FlexCards and LWCs. It is not recommended for new implementations in Health Cloud.
Conclusion:By combining Integration Procedures, FlexCards, and DataRaptors, Bloomington Caregivers can efficiently display patient information from Salesforce standard objects and external systems on the patient record page. This approach ensures a seamless user experience and streamlined data integration.
References for Further Reading:
OmniStudio Guide
Data Integration in OmniStudio

NEW QUESTION # 71
......

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