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GCX-WFM Valid Study Materials, Exam GCX-WFM Exercise

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

A. Agent Details
B. Impact
C. Scheduled Activities
D. Adherence

Answer: B

NEW QUESTION # 30
In Genesys Cloud, intraday monitoring is used primarily for:
Response:

A. Reviewing historical call metrics
B. Analyzing agent performance trends over weeks
C. Monitoring adherence and activity throughout the current day
D. Adjusting agent skill levels

Answer: C

NEW QUESTION # 31
Which feature allows you to track adherence deviations as they occur?
Response:

A. Schedule Monitor
B. Adherence Tracker
C. Queue Manager
D. Real-Time Adherence View

Answer: D

NEW QUESTION # 32
What is the primary purpose of configuring service goal templates in workforce management?
Response:

A. To establish performance targets like service level or average handle time
B. To manage holiday schedules
C. To automate adherence tracking
D. To set billing standards

Answer: A

NEW QUESTION # 33
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:

A. Agent Scheduling
B. Real-Time Adherence
C. Activity Code Editor
D. Forecast Modification

Answer: D

NEW QUESTION # 34
......

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Josh Fisher Josh Fisher

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