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Quiz SAP - The Best C_C4H56I_34 Examcollection Free Dumps

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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic
Details

Topic 1

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Topic 2

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 3

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

Topic 4

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 5

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 6

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.

A. Escalate
B. Delete
C. Handover
D. Summary
E. Mark as unread

Answer: A,C,E

Explanation:
From the "More Actions" menu, Service Agents can:
* Mark as Unread (C): Flags the case for follow-up.
* Handover (D): Transfers the case to another agent or team.
* Escalate (E): Elevates the case to a higher support tier.
Why other options are incorrect:
* A. Delete: Restricted to administrative roles.
* B. Summary: A view option, not an actionable function.
References:
* SAP Service Cloud Agent Desktop Guide: "Case Actions and Workflow".

NEW QUESTION # 71
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Installed base
B. Maintenance plan
C. Measurements
D. Warranty

Answer: A,D

NEW QUESTION # 72
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
B. It is not possible to change an existing Case Type, so deactivate it and create a new one.
C. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
D. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

Answer: D

Explanation:
In SAP Service Cloud Version 2, when a new case type is created and activated without assigning a service catalog, the recommended approach to address this oversight is to utilize the "Create New Version" action.
This action allows administrators to create a new iteration of the existing case type, wherein the necessary service catalog can be assigned. Following the assignment of the service catalog, this new version of the case type can then be activated, effectively updating the case type configuration to include the previously omitted service catalog. This process ensures that the case type is correctly configured with all required components, including the service catalog, without the need to deactivate or delete the original case type

NEW QUESTION # 73
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set up deals
B. Set up Agent Desktop
C. Maintain case types
D. Set scoping attributes

Answer: C,D

NEW QUESTION # 74
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

A. Edit customer details
B. Launch a customer survey
C. Access interactions and notes in the timeline tab
D. Create a new e-mail message or a new case from the What Would You like to do? area
E. View customer details

Answer: C,D,E

NEW QUESTION # 75
......

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