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Salesforce Certified Sales Foundations Sample Questions (Q47-Q52):

NEW QUESTION # 47
A sales representative wants to gain access to new buyers byleveraging people who are loyal to them, likely to recommend their solution, and well respected in their organization.
Which type of customer does the sales rep want to target?

A. Champion
B. Favorable
C. Supportive

Answer: A

Explanation:
A champion is a type of customer who is loyal to the sales rep, likely to recommend their solution, and well respected in their organization. A champion can help the sales rep gain access to new buyers by influencing their decision-making process, providing referrals and testimonials,and advocating for the solution within their organization.References:https://www.salesforce.com/resources/articles/sales-champion/#sales-champion- definition

NEW QUESTION # 48
How should a sales representative identify and generate new additions to the pipeline?

A. Conduct product demos.
B. Provide customer support.
C. Attend industry conferences.

Answer: C

Explanation:
Attending industry conferences is how a sales rep should identify and generate new additions to the pipeline.
A pipeline is a set of opportunities or potential customers that a sales rep is pursuing or managing in order to close sales. Attending industry conferences helps to network with prospects or customers who are interested or involved in the same field or market as the sales rep, as well as to showcase their products or services, generate leads, and build relationships.

NEW QUESTION # 49
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?

A. Standard engagement steps
B. Standard operating procedures
C. Fulfilmentprocedures

Answer: B

Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce- essentials-sales-process

NEW QUESTION # 50
A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.
Which metric should the company use to track the effectiveness of the new value proposition?

A. Lead conversion rate
B. Customer satisfaction score
C. Lead quality score

Answer: A

Explanation:
Lead conversion rate is a metric that the company should use to track the effectiveness of the new value proposition. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Lead conversion rate is a measure ofhow many leads (prospects who have shown interest in the product) become customers (prospects who have bought the product). Lead conversion rate helps to evaluate how well the value proposition resonates with potential customers and influences their purchase decisions.References:https://www.salesforce.
com/resources/articles/value-proposition/#value-proposition-metrics

NEW QUESTION # 51
Why is it important for a sales representative to follow their company's salesmethodology?

A. Understands different approaches for achieving the same goal
B. Develops a better pipeline for growth
C. Creates consistent vision across sellers

Answer: C

Explanation:
Following the company's sales methodology is important because it creates a consistent vision across sellers.
A unified sales approach ensures that all sales representatives understand and adhere to the same principles, strategies, and goals. This consistency helps in delivering a uniform customer experience, aligning sales efforts with the company's objectives, and facilitating collaboration among team members. Salesforce highlights the significance of a structured sales methodology to streamline sales processes, improve efficiency, and achieve better sales outcomes.
Reference:Salesforce Blog - Sales Methodology

NEW QUESTION # 52
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Jon Fox Jon Fox

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