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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 2

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 3

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 4

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q64-Q69):

NEW QUESTION # 64
What are some customizing settings you need to maintain so that a repair confirmation (transaction type REPC) can be billed to a customer? Note: There are 3 correct answers to this question.

A. You assign a sales document type to transaction type REPC for the billing document request.
B. You assign a billing plan type to the sales document type used for the billing document request.
C. You map the service item categories used in the repair confirmation to sales item categories for the billing document request.
D. You maintain what billing type needs to be used for a repair confirmation.
E. You make sure each item category used in the repair confirmation corresponds to an item category from Sales that is assigned to the billing type.

Answer: A,C,E

Explanation:
To bill a repair confirmation (REPC) in SAP S/4HANA Service:
* You make sure each item category used in the repair confirmation corresponds to an item category from Sales that is assigned to the billing type: Item categories (e.g., REPI) must map to sales item categories (e.g., TAN) with billing relevance.
* You assign a sales document type to transaction type REPC for the billing document request: A sales document type (e.g., F2 for invoice) is linked to REPC in Customizing to generate billing requests.
* You map the service item categories used in the repair confirmation to sales item categories for the billing document request: This ensures seamless transition from service to sales processes.
* Billing plan type: Optional and not mandatory for basic billing.
* Maintain billing type: Defined globally, not specific to REPC.This is part of in-house repair billing setup."Map service item categories to sales item categories and assign a sales document type to REPC for billing." (SAP Help Portal, Repair Confirmation Billing).

NEW QUESTION # 65
From which of the following business objects can you access the items of bills of material (BOMs) with BOM usage S (S4 Service)?

A. Service request
B. Service confirmation
C. Service order
D. Service entry sheet

Answer: C

Explanation:
BOM usage S (S4 Service)is specific to service processes in SAP S/4HANA Cloud Private Edition, Service, listing components for service activities. The correct answer isservice order (C). Let's explore this thoroughly.
BOM Usage S Context:
Unlike BOM usage 4 (Plant Maintenance), usage S is tailored for service scenarios, integrating with service orders to plan materials or services.
Why Service Order?
A service order (e.g., transaction IW31 or Fiori app) can reference a technical object (e.g., equipment) or task list with a BOM usage S. The BOM items (e.g., spare parts) are accessed in the "Components" tab of the service order, enabling planning and reservation. For example, a service order for Equipment "E001" pulls BOM items like "Filter" and "Seal" from its usage S BOM.
Why Not the Others?
* Service request (A):A preliminary document (e.g., notification) without BOM integration.
* Service entry sheet (B):For external service acceptance, not BOM access.
* Service confirmation (D):Records executed work, not planning with BOMs.
Process Flow:
Service order created # BOM usage S linked to object # Components tab shows items.
"BOM items with usage S (S4 Service) can be accessed from a service order for planning service activities."

NEW QUESTION # 66
Where do you define the life cycle user statuses that are used for a repair object?

A. They are determined via a profile assigned to the in-house repair transaction type (like REPA).
B. They are assigned to the transaction type of the repair confirmation (like REPC).
C. They are directly assigned to the repair order transaction type (like REPO).
D. They are assigned to user statuses from the status profile of the in-house repair item category (like REPI).

Answer: D

Explanation:
In SAP S/4HANA Cloud Private Edition, Service, the life cycle user statuses for a repair object in the in- house repair process (scope item 3XK) are managed as follows:
* They are assigned to user statuses from the status profile of the in-house repair item category (like REPI): The item category (e.g., REPI) defines the repair object's lifecycle stages (e.g., received, in repair, completed). A status profile is assigned to this item category in Customizing, and user statuses within this profile track the repair object's progression.
* Transaction type of the repair confirmation (REPC): This is for confirmations, not repair object lifecycle statuses.
* Repair order transaction type (REPO): The order type controls the overall process, not item-level lifecycle statuses.
* Profile assigned to the in-house repair transaction type (REPA): While a profile exists, it's the item category's status profile that governs lifecycle statuses.This is configured under "Settings for Service Transactions" in SAP Customizing."Life cycle user statuses for repair objects are defined in the status profile assigned to the in-house repair item category (e.g., REPI)." (SAP Help Portal, In-House Repair Configuration).

NEW QUESTION # 67
What is the purpose of a strategy plan in SAP S/4HANA Cloud Private Edition, Service?

A. To support a service scenario where an activity is required every X months and Y kilometers
B. To automatically generate Customer Service orders
C. To document your company's direction in terms of service scenarios to be implemented
D. To support the planning and scheduling of activities with different intervals

Answer: D

Explanation:
Astrategy planin SAP S/4HANA Cloud Private Edition, Service is a type of maintenance plan. The correct answer isC. Let's dive into this.
What is a Strategy Plan?
A strategy plan uses a maintenance strategy (e.g., time-based, performance-based cycles) to schedule tasks with varying intervals (e.g., 3 months, 6 months, 1,000 km). It's linked to a task list with operations tied to maintenance packages.
Why C?
The purpose is tosupport the planning and scheduling of activities with different intervals. For example, a strategy might include Package 1 (every 3 months) for an oil check and Package 2 (every 12 months) for a full inspection. The plan schedules these flexibly based on the strategy's rules.
Why Not the Others?
* A:This is a business strategy, not a maintenance plan function.
* B:This describes a multiple counter plan, not a strategy plan.
* D:Orders are generated by scheduling, not the plan's purpose.
Example:
Strategy "STR1" has packages: 3M (oil) and 12M (inspection). The plan schedules callsaccordingly.
"A strategy plan supports the planning and scheduling of maintenance activities with different intervals using a maintenance strategy."

NEW QUESTION # 68
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.

A. Equipment bill of material
B. Product
C. Equipment
D. Document
E. Functional location

Answer: B,C,E

Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies covered objects:
* Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.
* Product: Materials or service products covered under the contract are listed.
* Functional location: Locations where services are performed can be included in the object list.
* Equipment bill of material: BOMs are referenced separately, not directly in the object list.
* Document: Documents are managed via Document Management System (DMS), not as contract objects.This is configured in the service contract item details."Assign equipment, products, and functional locations to the object list of a service contract item." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 69
......

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