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New Valid Salesforce-Sales-Representative Exam Tips Free PDF | Efficient Download Salesforce-Sales-Representative Fee: Salesforce Certified Sales Representative

The Salesforce Certified Sales Representative (Salesforce-Sales-Representative) certification examination is an essential component of professional development, and passing this Salesforce Salesforce-Sales-Representative test can increase career options and a rise in salary. Nonetheless, getting ready for the Prepare for your Salesforce-Sales-Representative Exam may be difficult, and many working professionals have trouble locating the Salesforce-Sales-Representative practice questions they need to succeed in this endeavor.

Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic
Details

Topic 1

Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.

Topic 2

Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

Topic 3

Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.

Topic 4

Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.

Topic 5

Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.

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Salesforce - Perfect Valid Salesforce-Sales-Representative Exam Tips

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Salesforce Certified Sales Representative Sample Questions (Q47-Q52):

NEW QUESTION # 47
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurement should the sales rep use?

A. Customer Engagement Score (CES)
B. Customer Satisfaction Survey (CSAT)
C. Net Promoter Score (NPS)

Answer: C

Explanation:
Net Promoter Score (NPS) is a metric that evaluates the loyalty and satisfaction of customers based on how likely they are to recommend a product or service to others. It is calculated by asking customers one question: "On a scale from 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" Customers who respond with a 9 or 10 are considered promoters, customers who respond with a 7 or 8 are considered passives, and customers who respond with a 6 or lower are considered detractors. The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. NPS can help sales reps identify their most enthusiastic and loyal customers, as well as those who are at risk of churn or dissatisfaction. NPS can also help sales reps generate referrals, testimonials, and reviews from their promoters, as well as improve their products and services based on the feedback from their detractors and passives. Reference:
What is Net Promoter Score (NPS)? How to Calculate & Interpret - Hotjar Net Promoter Score (NPS): The Ultimate Guide - Qualtrics What is Net Promoter Score (NPS) | Definition and Examples - ProductPlan

NEW QUESTION # 48
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

A. Base the pitch on discovery research into the prospect's customers' challenges.
B. Base the pitch on what the prospect has explicitly told them in previous conversations.
C. Base the pitch on the sales rep's company's proven, most successful product lines.

Answer: A

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better. Reference: https://www.salesforce.com/resources/articles/sales-pitch/#sales-pitch-tips

NEW QUESTION # 49
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

A. Base the pitch on discovery research into the prospect's customers' challenges.
B. Base the pitch on what the prospect has explicitly told them in previous conversations.
C. Base the pitch on the sales rep's company's proven, most successful product lines.

Answer: A

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better.References:https://www.salesforce.com/resources/articles/sales-pitch/#sales- pitch-tips

NEW QUESTION # 50
A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.
What should the sales representative check to fulfill the order through a different warehouse?

A. Shipping time
B. Product inventory
C. Pricing information

Answer: B

Explanation:
Product inventory is what the sales rep should check to fulfill the order through a different warehouse. Product inventory shows the availability and location of the product in different warehouses. Checking product inventory helps to ensure that the order can be fulfilled in a timely and efficient manner, as well as to avoid any delays or errors. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce-essentials-sales-process

NEW QUESTION # 51
A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?

A. To see it new decision makers are available
B. To gain customer feedback and improve their approach
C. To determine if the customer needs have changed

Answer: C

Explanation:
Determining if the customer needs have changed is a potential benefit of revisiting dead opportunities. Dead opportunities are prospects who did not buy the product for various reasons, such as budget, timing, or fit. Revisiting dead opportunities can help to identify if their situation has changed, if their pain points have increased, or if they are more open to considering the product again. Reference: https://www.salesforce.com/resources/articles/lead-generation/#lead-generation-strategies

NEW QUESTION # 52
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Jim West Jim West

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