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Free SAP C_OCM_2503 Questions [2025]–Fully Updated

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SAP Certified Associate - Organizational Change Management Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.

A. Name and short description of the channel
B. Frequency of use and owner of the channel
C. Estimated costs per change communication activity via the channel
D. Stakeholders or stakeholder groups targeted by the channel
E. Degree of standardization required for the channel

Answer: A,B,D

Explanation:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).

NEW QUESTION # 29
How are users impacted by the implementation of an SAP cloud solution? Note: There are 2 correct answers to this question.

A. They must prepare for a long implementation process
B. They must customize the solution according to their specific needs
C. They must adopt the new best-practice processes
D. They must get accustomed to ongoing change

Answer: C,D

Explanation:
SAP cloud solutions (e.g., S/4HANA Cloud) reshape user experience. Option A is correct-users must adopt best-practice processes (e.g., standardized procurement) over custom legacy ways, a core shift requiring adaptation-e.g., learning a new UI instead of old shortcuts. Option C is correct as ongoing change-e.g., quarterly releases with new features-demands continuous adjustment, unlike static on-premise systems, impacting daily work patterns.
Option B is incorrect-implementation length affects project teams, not users directly; their impact is post-go- live. Option D is incorrect-users don't customize cloud solutions (a technical task); they adapt to pre- configured standards. SAP OCM focuses on process and change adaptation.
"Users are impacted by adopting best-practice processes and adjusting to ongoing changes from cloud solution updates" (SAP Activate, User Impact Overview).

NEW QUESTION # 30
What are the key elements of a user adoption strategy for an SAP cloud implementation? Note: There are 2 correct answers to this question.

A. Identified business stakeholders to be informed about the analysis results
B. Agreed catalog of strategies to mitigate user adoption risks or issues
C. Agreed list of appropriate user adoption indicators before and after go-live
D. Defined process for monitoring the selected user adoption indicators

Answer: C,D

Explanation:
A user adoption strategy in SAP OCM ensures sustained system use. Option B is correct because a defined monitoring process (e.g., monthly usage reports) tracks indicators like login frequency, ensuring adoption is measured systematically. Option C is correct as an agreed list of indicators (e.g., transaction completion rates pre-go-live, satisfaction scores post-go-live) provides clear metrics to assess success, set during planning (Prepare/Explore).
Option A is incorrect-"catalog of strategies" is vague; mitigation is part of broader OCM, not the adoption strategy's core. Option D is incorrect; identifying stakeholders for results is operational, not a key element of the strategy itself. SAP OCM focuses on measurable adoption drivers.
"A user adoption strategy includes a monitoring process and agreed indicators to track and ensure successful system uptake" (SAP Activate, User Adoption Strategy).

NEW QUESTION # 31
How is the cooperation between project management and change management during a cloud implementation organized?

A. Project management focuses on the objectives of the project, change management on the vision of the project.
B. Project management focuses on the hard factors, change management on the soft factors.
C. Project management focuses on the project tasks, change management on the cooperation within the project team.
D. Project management focuses on the organizational level, change management on the individual and group level.

Answer: B

Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).

NEW QUESTION # 32
What is the added value of a change plan? Note: There are 2 correct answers to this question.

A. It allows you to coordinate and monitor the progress of all change management activities.
B. It provides important input for updating the overall project plan.
C. It helps to identify required resources for the change management execution and to ensure their availability.
D. It facilitates the ranking of change management activities according to their importance.

Answer: A,C

Explanation:
A change plan in SAP's Organizational Change Management framework is a structured tool that outlines the scope, activities, and timeline for managing the people side of a project, such as an SAP cloud implementation. Option A is correct because coordinating and monitoring progress is a core function of the change plan-it ensures that all change management activities (e.g., communication, training, stakeholder engagement) are executed in sync with the project timeline. Option D is also correct because identifying and securing resources (e.g., change agents, trainers, or tools) is critical for effective execution, and the change plan serves this purpose by mapping out resource needs. Option B is incorrect because ranking activities by importance is not a primary function of the change plan; prioritization may occur, but it's not the focus.
Option C is also incorrect-while the change plan aligns with the project plan, its primary value is not to update the overall project plan but to support the change management effort specifically.
Extract from SAP OCM Concepts: The change plan aligns with SAP Activate's emphasis on structured preparation and execution, ensuring resources and activities are managed effectively (SAP Activate Methodology, Change Management Workstream).

NEW QUESTION # 33
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