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Excellect ITIL Pass Rate & ITIL Exam Overview

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EXIN ITIL Foundation (V4) Sample Questions (Q305-Q310):

NEW QUESTION # 305
The BEST description of an Incident is:

A. Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not
B. Any disruption to service whether planned or unplanned
C. An unplanned interruption to service or a reduction in the quality of service
D. An unplanned disruption of service unless there is a backup to that service

Answer: C

NEW QUESTION # 306
Which of the following is a responsibility of Supplier Management?

A. Development, negotiation and agreement of contracts.
B. Development, negotiation and agreement of ServiceLevel Agreements.
C. Development, negotiation and agreement of Organizational Level Agreements
D. Development, negotiation and agreement of Service Portfolio

Answer: A

NEW QUESTION # 307
What is the BEST definition of a definitive media library?

A. It is a set of tools and databases that is used to manage knowledge, information and data
B. It is a secure library in which the latest versions of authorized software items are stored and protected
C. It is a structured document with definitive information regarding all live IT services, including those available for deployment
D. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

Answer: D

NEW QUESTION # 308
In terms of adding value to the business, which one of the following describes service operation s contribution?

A. Measures for optimization are identified
B. The cost of the service is designed, predicted and validated
C. Service value is visible to customers
D. Service value is modeled

Answer: C

NEW QUESTION # 309
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Focus on value
B. Keep it simple and practical
C. Start where you are
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 310
......

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Jack Park Jack Park

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