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ITIL-4-Specialist-Create-Deliver-and-Support Exam Braindumps | Vce ITIL-4-Specialist-Create-Deliver-and-Support File

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q11-Q16):

NEW QUESTION # 11
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

• A. Define and optimize an individual value stream for each team involved in service creation
• B. Use comprehensive complex simulations to test the workflow
• C. Integrate feedback loops and escalation mechanisms in the workflow
• D. Enable variance of quality and cost of services

Answer: C

Explanation:
The company should integrate feedback loops and escalation mechanisms in the workflow (B). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.2.2) explains that effective value stream design requires iterative feedback to ensure quality while maintaining speed, and escalation mechanisms to address issues promptly. This approach allows for continuous improvement and adjustment during service creation, balancing the trade-off between rapid delivery and high standards. Option A creates silos, reducing coordination; option C compromises consistency; and option D, while useful, is a testing method rather than a structural solution. The guide stresses that feedback loops, such as user testing or peer reviews, are essential for optimizing value streams.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.2.2 - Feedback Loops in Value Stream Design.

 

NEW QUESTION # 12
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

• A. Swarming
• B. Shortest item first
• C. Robotic process automation
• D. Shift-left

Answer: D

Explanation:
Theshift-leftapproach improves incident resolution times bymoving support activities closer to frontline teams or users, enabling faster and more efficient handling.

 

NEW QUESTION # 13
Which statement about 'service integration as a service' isCORRECT?

• A. The service integrator provides services and manages other vendors
• B. The service integrator does not deliver any services to the organization
• C. Multiple vendors provide the service integration and management function
• D. The service integrator can be easily replaced by other vendors to leverage better pricing

Answer: A

Explanation:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.

 

NEW QUESTION # 14
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

• A. Create a standard change model for development changes and initiate as a service request
• B. Initiate development changes as emergency changes so that errors can be identified quickly
• C. Increase the size of development changes to make them easier to handle and increase success
• D. Create a change model for development changes that includes the use of safe-to-fail testing

Answer: D

Explanation:
Creating a change modelthat includessafe-to-fail testingallows development changes to be tested in controlled conditions, reducing the risk of failure and improving change success rates.

 

NEW QUESTION # 15
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

• A. Review the incident management process
• B. Review the incident resolution value stream
• C. Review the change authorization procedures
• D. Review the incident resolution targets

Answer: B

Explanation:
The best approach is to review the incident resolution value stream (B). The ITIL 4 Specialist: Create, Deliver and Support guide (Section 4.3.3) states: "Analyzing the incident resolution value stream identifies bottlenecks, such as delays in change implementation, and enables end-to-end optimization to meet agreed times." This holistic review addresses the specific issue of change-related delays, unlike option A (adjusting targets avoids fixing the problem), option C (narrowly focuses on authorization), or option D (misses the value stream context). The guide adds: "Value stream analysis is key to aligning incident and change processes." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.3.3 - Incident Resolution Value Stream Analysis.

 

NEW QUESTION # 16
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