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Hot GCX-GCD Valid Cram Materials | Efficient Genesys GCX-GCD: Genesys Cloud CX: Developer Certification 100% Pass

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 2

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 3

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 4

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 5

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which of the following applies to the Notifications API?

A. There is noping message for Notification APIs.
B. The ping message will tell you if the authentication token is expired or not.
C. The ping messages are for topic subscriptions.
D. The ping/pong messages will tell you if the socket is dropped or not.

Answer: D

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 45
Error 400 by Notification service means the channel has been idle for 24 hours.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 46
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Company Name
B. ID
C. Organization ID
D. Agent Name

Answer: C

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 47
Which of the following statements defines a fatal question in an Evaluation Form?

A. Fatal questions are weighted higher than non-fatal questions.
B. Fatal questions are critical questions If scored No the agent will be removed from the queue.
C. Fatal questions are the same as critical questions.
D. Fatal questions are critical questions If scored "No", the evaluation score will be zero.

Answer: D

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

NEW QUESTION # 48
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Default Callback Script
B. Sales Script Template
C. Collection Script Template
D. Default Inbound Script
E. Blank Script
F. Default Outbound Script

Answer: A,D,E,F

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

NEW QUESTION # 49
......

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