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New C-C4H56I-34 Exam Topics - New C-C4H56I-34 Test Registration

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

Topic 2

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 3

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 4

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 5

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 6

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

>> New C-C4H56I-34 Exam Topics <<

New C-C4H56I-34 Exam Topics - High-Efficient New C-C4H56I-34 Test Registration and Correct SAP Certified Application Associate - SAP Service Cloud Version 2 Practice Engine

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Registered product
B. Maintenance plan
C. Customer
D. Warranty

Answer: A,B

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.

NEW QUESTION # 41
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Account hierarchy
B. Team
C. Contact
D. Responsible employee

Answer: B,D

Explanation:
In SAP Service Cloud Version 2, you can use case routing rules to automatically assign cases to a team or a responsible employee based on various attributes of the case, such as subject, priority, channel, or category.
You can also use master data such as account, contact, product, or organization as attributes for case routing rules. However, account hierarchy is not a valid attribute for case routing, as it is not a master data object but a relationship between accounts. Contact is also not a valid attribute for case routing, as it is not directly related to the case but to the account or individual customer. References = Configuring Case Routing Rules, Master Data

NEW QUESTION # 42
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Restricted
B. No access
C. Full access
D. Unrestricted
E. Define specific restriction

Answer: A,B,D

Explanation:
In SAP Service Cloud V2, access restriction types include:
* Unrestricted (A): Users can view all data without limitations.
* Restricted (D): Users can only access data based on organizational assignments (e.g., their team).
* No access (E): Users are blocked from viewing specific data entirely.
* Define specific restriction (B) refers to configuring restrictions, not a standalone type.
* Full access (C) is not a distinct restriction type.
References:
* SAP Help Portal: Access Restrictions in SAP Service Cloud
* SAP Documentation: Data Visibility Configuration

NEW QUESTION # 43
Which element can be used to restrict access to views?

A. Service levels
B. Field extensions
C. Business roles
D. Code list restrictions

Answer: C

NEW QUESTION # 44
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.
B. Service Level Agreements are not configured in fine-tuning.
C. The determination rules have been configured, but not activated.
D. A workflow rule was not scheduled to trigger the determination.

Answer: B,C

Explanation:
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.

NEW QUESTION # 45
......

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Hugh Shaw Hugh Shaw

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