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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Topic 2

Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

Topic 3

Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. Business Rules Engine
B. Action Plans
C. OmniStudio
D. Data Raptors

Answer: B

Explanation:
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection-tasks-with-action-plans

NEW QUESTION # 22
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A. Create or modify a share group for the Profile used for the Site that gives access to Cases
B. Create or modify a permission set that gives access to Cases owned by the support team
C. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
D. Change the Organization-Wide Default settings for Case to Public Read/Write

Answer: C

Explanation:
Explanation
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them.
Reference:https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm

NEW QUESTION # 23
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A. Set the external organization-wide default sharing settings for grant applications objects to Private.
B. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
C. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
D. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login."
E. Enable the Salesforce Spam Check for Experience Sites.

Answer: A,C

Explanation:
Implementing spam checking for Bobahaven's Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization-wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents' data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

NEW QUESTION # 24
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

A. Event Monitoring
B. Platform Encryption
C. Field Audit Trail
D. Setup Audit Trail

Answer: B,C

Explanation:
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design
/secure-data-with-platform-encryption

NEW QUESTION # 25
Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes.
Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application's history and approval must be auditable.
What will technical consultant suggest to Bobahaven is the solution for this requirement?

A. Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
B. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
C. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
D. Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.

Answer: D

Explanation:
In Salesforce Public Sector Solutions, managing approvals for permit applications is crucial, especially when regulatory compliance requires additional managerial sign-off for applications exceeding a certain duration.
Implementing an approval process is the recommended solution to meet these requirements effectively:
* Approval Process:
* An approval process in Salesforce allows for the automation of approval workflows based on predefined criteria. This ensures that applications follow a consistent and auditable approval path.
* For applications with a duration longer than 12 months, the approval process can be configured to route the approval request to the user's manager automatically.
* Steps to Implement:
* Navigate to Setup > Process Automation > Approval Processes.
* Create a new approval process for the Permit Application object.
* Define the entry criteria to check if the application duration exceeds 12 months.
* Set the approval steps to include routing the approval request to the user's manager.
* Ensure that the approval process captures all necessary audit trails, including timestamps and approver details, to maintain compliance.
By implementing an approval process, Bobahaven ensures that applications meeting the specific criteria are escalated appropriately, maintaining regulatory compliance and providing an auditable history of approvals.
References:
* Salesforce Help: Approval Processes
* Salesforce Public Sector Solutions Documentation

NEW QUESTION # 26
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Harry Fox Harry Fox

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