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Genesys Cloud CX Workforce Management Certification Sample Questions (Q62-Q67):

NEW QUESTION # 62
When creating a management unit, what key principle must be considered?
Response:

• A. Aligning agents with specific scheduling requirements
• B. Enforcing hourly task completion
• C. Organizing agents by their daily availability
• D. Ensuring minimal agent interaction

Answer: A

 

NEW QUESTION # 63
In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:

• A. False
• B. True

Answer: B

 

NEW QUESTION # 64
In Genesys Cloud, which feature allows administrators to manually adjust predicted call volume based on upcoming events or historical trends?
Response:

• A. Adherence Tracker
• B. Forecast Modification
• C. Schedule Editor
• D. Service Level Adjustment

Answer: B

 

NEW QUESTION # 65
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

 

NEW QUESTION # 66
Which activity code type is typically used for non-customer-facing tasks?
Response:

• A. Adherence-Based
• B. Non-Productive
• C. Call Handling
• D. Productive

Answer: B

 

NEW QUESTION # 67
......

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