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SAP Certified Associate - Organizational Change Management Sample Questions (Q38-Q43):

NEW QUESTION # 38
What are the benefits of different communication channels for the change communication in an SAP cloud project?

A. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.
B. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.
C. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.
D. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

Answer: C

Explanation:
Effective communication in SAP OCM leverages a mix of channels. Option A is correct because existing channels (e.g., company intranet) save resources, while new channels (e.g., project-specific newsletters) highlight critical updates, grabbing attention. Option B is incorrect-channel choice isn't age-specific, and
"generic information" isn't a key benefit. Option C is flawed; existing channels don't inherently signal stability, and new channels don't prevent overload. Option D is incorrect-internalization speed and alignment effort aren't primary benefits tied to channel type.SAP OCM advocates balancing efficiency and impact, making A the best fit.
"Utilize existing channels to minimize effort and cost, and introduce new channels to emphasize key messages and enhance visibility" (SAP OCM Framework, Communication Dimension).

NEW QUESTION # 39
How would you describe the different dimensions of SAP's organizational change management framework?
Note: There are 3 correct answers to this question.

A. Change strategy covers activities to set up change management properly.
B. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.
C. Change realization includes activities to realize the business benefits associated with the cloud implementation.
D. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.
E. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.

Answer: A,C,D

NEW QUESTION # 40
The stakeholder analysis in a cloud project reveals that two important business leaders belong to the
"opponents" category. What are your favorite strategies? Note: There are 2 correct answers to this question.

A. Preventing opponents from forming an alliance against the project
B. Working on changing their attitude towards the project
C. Trying to reduce their influence on the project success
D. Ignoring the opponents and focusing on the skeptics

Answer: A,C

NEW QUESTION # 41
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.

A. Input of the project manager on experiences with change networks in previous projects
B. Input of the subproject managers on challenges and hurdles in their respective area of responsibility
C. Input of the change manager on the change network approach and the change agent role
D. Input of the project sponsor on the importance of the project for the company

Answer: C,D

Explanation:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).

NEW QUESTION # 42
Which communication activities are suitable to celebrate the success of a cloud implementation project? Note:
There are 3 correct answers to this question.

A. "Thank you" e-mail from the project sponsor to the project team members
B. Video with testimonials from different users posted in the corporate intranet
C. All-employee meeting allowing the project team members to talk about their individual contributions to the project
D. E-mail from the change manager to all impacted users describing the project achievements
E. Appreciation e-mail from the project lead to the change agents with their managers in cc

Answer: A,B,E

Explanation:
Celebrating success in SAP OCM (Run phase) reinforces morale and adoption. Option A is correct because an appreciation e-mail from the project lead to change agents, with managers copied, recognizes their efforts and boosts visibility. Option B is correct as a "thank you" e-mail from the sponsor to the project team acknowledges their role, leveraging the sponsor's authority. Option E is correct because a video with user testimonials on the intranet shares success stories broadly, inspiring others.
Option C is incorrect-an all-employee meeting with team members discussing contributions risks being too detailed and less engaging for a broad audience; celebrations should be concise. Option D is incorrect; an e- mail from the change manager to users focuses on informing, not celebrating, and lacks the personal touch of leadership recognition. SAP OCM emphasizes impactful, leadership-driven celebrations.
"Celebrate success with leadership emails to agents and teams, and user testimonial videos, to reinforce achievement and engagement" (SAP Activate, Post-Go-Live Communication).

NEW QUESTION # 43
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