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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is the best initial response when a user notices an unauthorized attempt to access their company account?

A. Shutdown their computer to prevent further attempts
B. Change their password immediately
C. Ignore the attempt since the access was not successful
D. Delete any suspicious emails related to the attempt

Answer: B

Explanation:
Correct Answer. B. Change their password immediately Changing the password immediately after noticing an unauthorized access attempt is a crucial first step in safeguarding the account from potential compromise.
Option A is incorrect because ignoring the attempt may lead to future successful breaches.
Option C is incorrect as shutting down the computer does not address the security of the online account.
Option D is incorrect because while deleting suspicious emails might be helpful, it does not secure an account that has already been targeted.

NEW QUESTION # 11
A user reports that their MacOS system has become extremely slow, suspecting a particular application might be consuming excessive system resources. What should the technician advise the user to do first using Activity Monitor?

A. Upgrade the MacOS to the latest version
B. Open Activity Monitor and force quit the application consuming excessive resources
C. Uninstall the application suspected of causing the slowdown
D. Restart the MacOS to clear all active processes

Answer: B

Explanation:
Correct Answer. C. Open Activity Monitor and force quit the application consuming excessive resources Using Activity Monitor to identify and terminate processes that are consuming an excessive amount of system resources can quickly alleviate system slowdowns without needing more drastic measures like system restarts or software updates.
Option A is incorrect because uninstalling the application is premature without confirming it is the cause of the slowdown Option B is incorrect as restarting may temporarily alleviate the issue but does not address the root cause if a specific process is consistently using excessive resources Option D is incorrect because upgrading the operating system is not targeted at managing resource usage of specific applications

NEW QUESTION # 12
A MacOS user with hearing impairments is having difficulty being alerted to notifications. Which feature should they be advised to enable for better awareness of alerts?

A. Visual alerts for sound
B. Speech recognition
C. Increase system volume
D. Enable closed captions

Answer: A

Explanation:
Correct Answer. A. Visual alerts for sound MacOS includes an option for visual alerts, which flash the screen or provide other visual indicators when sounds occur, such as notifications, which is essential for users with hearing impairments.
Option B is incorrect because speech recognition aids in input, not alerting users to notifications Option C is incorrect as increasing volume does not assist users who are deaf or significantly hard of hearing Option D is incorrect because closed captions are used for interpreting audio in videos, not for system alerts

NEW QUESTION # 13
A digital media company wants to upgrade their graphic workstations to handle real-time 3D rendering more efficiently.
Which GPU specification is most critical to improve performance for this task?

A. Increased GPU core count
B. Higher VRAM capacity
C. Enhanced DirectX support
D. Higher GPU clock speed

Answer: B

Explanation:
Correct Answer. C. Higher VRAM capacity For real-time 3D rendering, having a higher VRAM capacity is crucial as it allows the GPU to store more texture and scene data, which significantly enhances rendering performance and detail at higher resolutions.
Option A is incorrect because while a higher core count improves general processing power, it is VRAM capacity that more directly impacts 3D rendering performance.
Option B is incorrect because higher clock speed can boost overall speed but does not necessarily equate to better handling of large-scale 3D rendering tasks.
Option D is incorrect because
while enhanced DirectX support is beneficial for compatibility with rendering software, it does not inherently improve the handling of real-time 3D rendering data as much as VRAM capacity does.

NEW QUESTION # 14
During a routine check, a technician notices that after a recent change in the company's email system, there is a significant delay in message delivery. What is the most appropriate initial action for the technician to take?

A. Observe and document the email system's performance over the next few hours
B. Rollback the changes to the email system immediately
C. Notify all users about the potential email delay issue
D. Ignore the issue unless users report complaints

Answer: A

Explanation:
Correct Answer. C. Observe and document the email system's performance over the next few hours Observation and documentation provide vital data to determine whether the delay is a transient issue or a persistent problem. This approach allows for a better understanding of the issue's nature and scope before taking further corrective actions.
Option A is incorrect because notifying users may cause unnecessary alarm before fully understanding the issue's extent.
Option B is incorrect as rolling back changes immediately can disrupt operations and might not be necessary if the issue can be resolved with minor adjustments.
Option D is incorrect because ignoring the issue risks exacerbating the problem and can lead to user dissatisfaction.

NEW QUESTION # 15
......

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Gabe Jackson Gabe Jackson

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