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100-140최고품질인증시험덤프데모, 100-140최신업데이트인증시험자료

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Cisco 100-140 시험요강:

주제
소개

주제 1

• IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

주제 2

• Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

주제 3

• Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

주제 4

• Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

 

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최신 CCST 100-140 무료샘플문제 (Q361-Q366):

질문 # 361
A technician finds that a networked office printer frequently jams when attempting to print large documents from the bypass tray.
What should the technician adjust first to resolve this issue?

• A. Update the printer's firmware to the latest version
• B. Switch to a different brand of paper
• C. Replace the paper feed rollers in the bypass tray
• D. Reconfigure the network settings on the printer

정답：C

설명：
Correct Answer. C. Replace the paper feed rollers in the bypass tray Worn or dirty paper feed rollers can cause frequent jams, especially when using trays that handle special media like the bypass tray. Replacing or cleaning the rollers is typically the first step in resolving these issues.
Option A is incorrect. Network settings would not cause physical paper jams.
Option B is incorrect. Firmware updates are less likely to affect mechanical issues such as paper jams unless the update specifically addresses this.
Option D is incorrect. While paper quality can affect jamming, this is generally not the first step if the jams are frequent and specifically occur when using the bypass tray.

 

질문 # 362
During a remote support session, a macOS user needs to check whether their Ethernet connection is configured to obtain an IP address via DHCP.
Which ifconfig option should the technician guide the user to use in order to find this specific information?

• A. ifconfig getifaddr en0
• B. ifconfig en0
• C. ifconfig en1
• D. ifconfig list

정답：B

설명：
Correct Answer. B. ifconfig en0 ifconfig en0 provides detailed information about the Ethernet interface (typically en0), including whether it is set to receive an IP via DHCP (look for "inet" which includes the IP address and "status: active" to indicate it is operational). This command targets the specific interface likely to be used for Ethernet connections.
Option A is incorrect because ifconfig getifaddr en0 retrieves only the IP address assigned to the Ethernet interface, without indicating whether it's obtained via DHCP.
Option C is incorrect because ifconfig en1 might not be the correct interface for Ethernet if en0 is the designated Ethernet interface; en1 often refers to Wi-Fi.
Option D is incorrect because ifconfig list is not a valid command to view detailed information about specific network interfaces in macOS.

 

질문 # 363
A network administrator is trying to troubleshoot a domain resolution issue on a client's workstation. Which command should be used to verify if the DNS server is properly resolving the domain name of the company website?

• A. tracert companywebsite.com
• B. nslookup companywebsite.com
• C. ipconfig /flushdns
• D. ping companywebsite.com

정답：B

설명：
Correct Answer. B. nslookup companywebsite.com nslookup is specifically designed to query the DNS server and return information to verify that the domain name is being correctly resolved into an IP address.
Option A is incorrect. While ping can confirm connectivity to an address, it does not provide detailed DNS resolution data.
Option C is incorrect. Flushing the DNS cache clears resolved DNS records but does not itself verify DNS server functionality.
Option D is incorrect. tracert shows the path packets take to a destination, useful for network path issues but less so for DNS resolution specifics.

 

질문 # 364
When a user complains about flickering issues while using a DisplayPort connection at a high resolution, what could be a potential cause that the IT support technician should consider first?

• A. The DisplayPort cable is too long
• B. The DisplayPort cable is not certified for the required bandwidth
• C. The graphics card does not support DisplayPort
• D. The monitor does not support the resolution being used

정답：B

설명：
Correct Answer. A. The DisplayPort cable is not certified for the required bandwidth DisplayPort cables that are not certified for the required bandwidth may cause flickering issues, especially at higher resolutions. Ensuring that the cable is DisplayPort certified to handle the specific resolution and refresh rate is crucial for maintaining image stability and quality.
Option B is incorrect because while cable length can impact signal quality, certification for bandwidth is more critical for resolving flickering related to high data transfer rates.
Option C is incorrect because the scenario implies the monitor supports the resolution since the issue is flickering, not an inability to display the resolution.
Option D is incorrect because it's assumed that the graphics card supports DisplayPort as the connection is already in use.

 

질문 # 365
Sophie reports that her printouts are incomplete and cut off when using a recently installed high- speed network printer.
What should you check to resolve this issue?

• A. Increase the RAM in Sophie's computer
• B. Verify the printer is plugged into a UPS
• C. Ensure the paper size settings in the printer properties match the document settings
• D. Check the network speed and configuration settings on Sophie's computer

정답：C

설명：
Correct Answer. C. Ensure the paper size settings in the printer properties match the document settings Incomplete or cut-off printouts can often be due to mismatches in paper size settings in the printer configuration compared to the actual document settings, causing improper formatting during printing.
Option A is incorrect as using a UPS would primarily protect against power fluctuations, not affect print quality or completeness.
Option B is incorrect because while network issues can affect printing, they typically do not result in cut- off documents.
Option D is incorrect as insufficient RAM on Sophie's computer would more likely cause overall performance issues, not specific problems with printout completeness.

 

질문 # 366
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