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ITIL-4-Specialist-High-velocity-IT Detailed Study Plan | Valid ITIL-4-Specialist-High-velocity-IT Exam Vce

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 5

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
C. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
D. Send an email to the affected staff and ensure that as much detail as possible is included

Answer: A

NEW QUESTION # 94
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

Answer:

Explanation:
Onboard and Co-create

NEW QUESTION # 95
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 96
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: A

NEW QUESTION # 97
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Answer:

Explanation:
Risk

NEW QUESTION # 98
......

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Ed King Ed King

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