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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

Topic 2

Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

Topic 3

Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.

Topic 4

App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

Topic 5

Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

Salesforce Certified Slack Administrator Sample Questions (Q166-Q171):

NEW QUESTION # 166
You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A. Implement eDiscovery within Slack to ensure that all communications are archived.
B. Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.
C. Promote a member of your compliance team to Org Owner.
D. Meet with your compliance and legal teams to set policies for Slack at your company.

Answer: D

Explanation:
Slack compliance best practices state:
"Before configuring Slack for compliance, companies should meet with legal and compliance teams to set internal communication, retention, and monitoring policies tailored to regulatory requirements." Implementing eDiscovery (D) is important later, but setting policies first ensures the correct technology choices. B and C may not align with regulatory needs without first setting clear policies.
(Reference: Slack Administration Study Guide - Compliance and Legal Alignment)
-

NEW QUESTION # 167
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)

A. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
B. Start a direct message (DM) with each member individually, introducing yourself and the project scope.
C. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
D. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.

Answer: A

Explanation:
Slack advises for project collaboration:
"Creating a public project channel enhances transparency, supports future onboarding, and allows new members to catch up easily." Private channels (A) are better for confidential projects, but transparency is key here. Group DMs (B) are limited and not suited for full project collaboration. DMs (C) are inefficient for team onboarding.
(Reference: Slack Administration Study Guide - Channel Best Practices for Project Work)
-

NEW QUESTION # 168
A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?

A. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
B. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
C. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
D. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.

Answer: B

Explanation:
Slack's policy specifies:
"When a user creates a channel, they are automatically assigned the Channel Manager role for that channel and can manage actions such as archiving when the project is complete." There is no need to promote the user to Workspace Admin (A). Slack does not automatically archive channels based on inactivity (B) unless using external tools. Slack doesn't have a native automatic expiration feature for channel deletion (D).
(Reference: Slack Administration Study Guide - Channel Manager Roles and Responsibilities)
-

NEW QUESTION # 169
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
C. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D. Integrating an app means you never have to log in to the app natively.

Answer: B

Explanation:
Slack app integration benefits state:
"Integrations allow users to interact with and get updates from external apps (like ServiceNow) directly within Slack, without leaving Slack." Third-party access (A) is inaccurate. Completely avoiding login (C) isn't always true. Security (D) is still enforced when using integrated apps.
(Reference: Slack Administration Study Guide - App Integration Benefits)

NEW QUESTION # 170
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?

A. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides
B. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides
C. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
D. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides

Answer: B

NEW QUESTION # 171
......

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