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Salesforce Field-Service-Consultant Certification Exam is an essential credential for professionals who want to demonstrate their expertise in the Salesforce Field Service Lightning solution. Salesforce Certified Field Service Consultant certification is recognized globally and is highly valued by employers. Salesforce Certified Field Service Consultant certification not only enhances a candidate's skills and knowledge but also helps them stand out in the job market. By attaining this certification, professionals can increase their earning potential and open up new career opportunities in the field of field service management.

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The Salesforce Field-Service-Consultant exam consists of 60 multiple-choice questions and is conducted over a time period of 105 minutes. The passing score for this certification exam is 63%, and the exam cost is $200. Field-Service-Consultant Exam can be taken at any time, and the results are available immediately after completion.

Salesforce Certified Field Service Consultant Sample Questions (Q99-Q104):

NEW QUESTION # 99
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

A. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

Answer: B

NEW QUESTION # 100
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A. Create two custom fields for the Service Appointment and use Flows to capture each signature.
B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
C. Create a Flow that adds two Signature Blocks when the Service Report is generated,
D. Create two Service Reports and add one Signature Block to each Report.

Answer: B

Explanation:
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding themto the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5

NEW QUESTION # 101
Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Answer: B,C

Explanation:
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within WorkOrders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 102
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

A. Create custom fields to capture that the Wrap UP Activities have been completed.
B. Create a Workflow to close the Milestone when the Wrap Up is complete.
C. Create a Process Builder to close the Milestone when the Wrap Up is complete.
D. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Answer: A,B,E

NEW QUESTION # 103
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A. Utilize a standard Price Book specific to each country.
B. Utilize a custom Price Book specific to each country.
C. Utilize the standard Price Book with pricing rules applied.
D. Utilize a custom Price Book with pricing rules applied.

Answer: B

Explanation:
Explanation
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules are not available for Field Service Lightning. References:
https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5

NEW QUESTION # 104
......

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