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Updated ITIL ITIL4-DPI Dumps [2025] - Tips For Better Preparation

Achieving success in the ITIL ITIL4-DPI certification exam opens doors to lucrative job opportunities and career advancements. The ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) credential is highly valuable in today's industry. However, many candidates face the frustration of exam failure and wasted time and resources by relying on outdated ITIL ITIL4-DPI Practice Questions. To save both time and money, it is crucial to prepare with the most up-to-date and reliable ITIL4-DPI exam questions.

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q27-Q32):

NEW QUESTION # 27
What is the difference between a policy and a control?

A. A policy is a type of control that states what management expects
B. Policies focus on organizations and people, controls focus on information and technology
C. A control is a type of policy that directs staff behaviour
D. Policies are defined by governance, controls are defined by management

Answer: D

Explanation:
In ITIL 4 DPI,policiesare the high-level expectations, rules, or guidelines that are defined by the organization' sgoverning body. They establish the framework for decision-making and behaviour.Controls, on the other hand, are management mechanisms used to enforce policies and ensure compliance. Thus, policies come from governance, while controls are implemented bymanagementto enforce those policies.
(Reference: ITIL 4 Strategist DPI, section on "Policies, controls, and guidelines - governance vs.
management responsibilities")

NEW QUESTION # 28
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?

A. Establish office hours where staff are encouraged to visit without appointments and discuss their concerns
B. Publish a printed weekly newsletter that clearly and consistently communicates change
C. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
D. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

Answer: D

Explanation:
DPI emphasizesusing existing, familiar, and effective communication channelsto encourage staff feedback and engagement. By leveraging collaboration tools that teams already use (Option A), managers minimize resistance and maximize participation. Option B is localized and limited in scale. Option C delays feedback until a project is implemented. Option D is one-way communication, not interactive.
(Reference: ITIL 4 Strategist DPI, section on "OCM - communication and feedback channels")

NEW QUESTION # 29
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?

A. Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement
B. Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements
C. Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream
D. Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective

Answer: A

Explanation:
According to DPI,value stream mapping is collaborative. Stakeholders must work together to identify inefficiencies, optimize flow, and agree on metrics to measure improvement. Option A removes staff engagement, leading to resistance. Option B limits collaboration to documentation, not co-design. Option C addresses change attitudes, not mapping effectiveness.Collaboration + waste elimination + measurement (Option D) reflects Lean/Agile influence in DPI.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - collaborative optimization")

NEW QUESTION # 30
A service provider is improving its 'service desk' practice and has established the success factor:"improved user satisfaction with the service desk." Which is the BEST key performance indicator for measuring this?

A. Reduce time to resolve the underlying cause of incidents
B. Accelerate service request fulfilment by the end of quarter 2
C. 10% increase in calls resolved without escalation by end of the year
D. Increase average time to answer phones by 5%

Answer: C

Explanation:
DPI stresses that KPIs should directly measureprogress toward the defined success factor. Here, the success factor isimproved user satisfaction with the service desk. Increasing the number of calls resolvedwithout escalation(Option B) directly contributes to satisfaction: faster resolutions, fewer transfers, and better customer experience. Options A and C measure efficiency but not directly user satisfaction. Option D worsens satisfaction by increasing wait times.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

NEW QUESTION # 31
A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

A. Achieve a 10% increase in service requests fulfilled in the target time
B. Design and implement new infrastructure by the end of quarter 2
C. Average number of storage access failures per month
D. Increase profit by launching new wi-fi services into new geographic markets

Answer: B

Explanation:
ITIL DPI emphasizes thatobjectives must cascade logically from strategy into actionable plans. Since the strategic goal is to launch anew cloud storage service, the technical objective must directly support that initiative. "Design and implement new infrastructure by the end of quarter 2" is aligned, measurable, and time- bound. The other options either do not directly relate to the cloud service (B, C) or are ongoing operational metrics (A), not strategic enablers.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment with strategy")

NEW QUESTION # 32
......

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Chris Jones Chris Jones

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