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Genesys Cloud CX Workforce Management Certification Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

A. Deny adherence exceptions
B. Generate a load-based schedule
C. Approve quality control metrics
D. Edit individual agent shifts

Answer: B,D

NEW QUESTION # 71
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A. Adjust shift adherence for time-off requests
B. Synchronize requests with real-time adherence data
C. View agent availability during the requested period
D. Approve or deny time-off requests

Answer: C,D

NEW QUESTION # 72
Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

A. Adjust adherence penalties
B. Approve time-off requests
C. Synchronize time-off with adherence data
D. View agent availability

Answer: B,C

NEW QUESTION # 73
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

A. To manage agent interactions
B. To handle quality assurance
C. To predict call volume and scheduling needs
D. To define agent skill levels

Answer: C

NEW QUESTION # 74
When you add a forecast modification, you need to enable it to be active.
Response:

A. False
B. True

Answer: A

NEW QUESTION # 75
......

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Chris Fox Chris Fox

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